Stephen McCarthy

Experience

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  Morgan O'Driscoll Fine Art Auctioneers

  Mar 2007 - Feb 2012

  Auctioneer Assistant

  - Assisting the auctioneer at auction by tagging and arranging articles for sale, calling out lot anditem numbers, and holding or displaying articles being auctioned.- Continued liaison with customers to ensure a high quality service is provided leading to overallcustomer satisfaction.- Assembling a database of goods for auction.- Arranging items into group lots according to similarity of type of merchandise, such as paintingsand antiques.- Assisting with various auction activities, deadlines, correspondence and protocol. Show less

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  An Post

  Feb 2012 - Jan 2018

  - Responsible for leading and training assigned staff as required so that the Delivery Service Unitsobjects are achieved.- Development and maintenance of local contacts and relationships as required so that An Postsinterests are effectively presented and additionally value is added to the customer experience. - Meeting the performance standards and work tasks required according to my assigned duty.- Contribute to ensuring that agreed collection and delivery targets are met whilst also ensuring any deviations are reported to higher/line management.- Responsible for contributing to maintaining an employee relations climate conductive to high levels of productivity.

  • Delivery Service Manager

    Sept 2017 - Jan 2018

  • Postal Operative / Acting Delivery Service Manager

    Feb 2012 - Sept 2017
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  Cloudera

  Nov 2019 - now

  - Oversee processing of order subscriptions, services and training products, ensuring revenue accounting requirements are met- Support the Sales Operations request queue for incoming support requests from the field sales teams- Ensuring accurate data management of Salesforce opportunities to drive forecast & booking excellence- Support of downstream teams including Revenue, Revenue operations and Account Receivable on post-booking queries in the order to cash cycle to ensure compliance- Responsible for document control of Global Sales Support policy & procedures- Support Field operations with data management in Salesforce- Contribute to projects and initiatives focused on improving productivity and simplifying processes throughout the sales organisation- Work with Field operations and Deal Desk to deliver onboarding sessions to the field organisation- Partner with Sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount and various other required fields. Show less

  • Senior Sales Operations Analyst

    May 2023 - now

  • Global Sales Support Analyst

    Mar 2020 - Apr 2023

  • Sales Operations Analyst

    Nov 2019 - Mar 2020