Christopher-James Boleware II

Experience

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  Hampton

  May 2016 - Jan 2017

  Front Desk Associate

  ◼ Booked reservations for guests and checked them into the hotel through our computer ◼ Provided friendly and courteous service to clients over the phone and face to face◼ Oversee all cash register sales

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  America Reads*America Counts

  Sept 2016 - Nov 2020

  Tutor
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  First Federal Realty De Simone

  May 2018 - Jul 2018

  Intern
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  North American Senior Benefits

  Jul 2018 - Dec 2018

  Insurance Broker

  ◼ Helped adults of all ages, from 21-85◼ Created ways to save money based the individual’s unique situation◼ Provided home visits to prospective clients to present them with their insurance options◼ Became familiar with social security, prescription and health benefits

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  Self-employed

  Nov 2020 - Mar 2021

  Media Producer
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  Thai Café

  Mar 2021 - Oct 2021

  Server

  ◼ Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience◼ Ensured customer satisfaction by remaining accessible and friendly◼ Success multitasking while remaining professional and courteous in fast-paced environments◼ Promptly resolved any guest issues while maintaining a caring, positive attitude

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  Insight Global

  Oct 2021 - Mar 2022

  Information Technology Help Desk Technician

  Rising Star Award Recipient - October 2021Takes hundreds of calls regarding troubleshooting of networks, computers, and POS terminals for their retail store locations and the sales reps that work there. Handels issues dealing with porting/portability (portability is switching phone numbers from one carrier to another).Experience with CRM and Ticketing services

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  Wells Fargo

  Mar 2022 - Oct 2022

  Information Security Risk Analyst (Access Management)

  Executing the consolidation by managing queue-based requests for access from multiple lines of business, determining risk levels based on company policy, and allowing/rejecting the requests in a professional manner. Assisted with work orders and service requests (AIMS, IAM, EDR, etc). Creating/sending emails to Line of Business contacts to conduct a certification and reconciliation of the accounts. Communicating with application owners from the relevant line of business to work through issues.

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  Atrium Health

  Dec 2022 - now

  Information Technology Analyst

  Provided effective technical support in a fast-paced environment, addressing hardware, software, network, and enterprise application issues for Atrium's patient and non-patient care areas. Collaborated as a valuable team member to ensure prompt issue resolution according to established priorities, fostering a positive customer experience and aligning with Atrium's service initiatives.Maintained meticulous records of evaluations, maintenance activities, and user interactions. Ensured compliance with current policies and procedures, contributing to efficient inventory management and streamlined support processes.Facilitated technical in-service education for clinical and non-clinical staff on equipment operation and maintenance. Collaborated with cross-functional teams to coordinate installations, minimizing disruptions and downtime. Show less