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Mahbubul Alam

Mahbubul Alam

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location of Mahbubul AlamCanada

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  • Timeline

  • About me

    Authentication - National Compensation Service

  • Education

    • University of Ottawa

      -
      Bachelor's Degree Baccalaureate in Administration (B.Admin)

  • Experience

    • JPMorgan Chase Bank Canada

      Jan 2007 - Feb 2014

      Completed random business sampling audits to ensure Specialists were adhering to policy and procedures along with treating customer fairly. I ensured to provide feedback and coaching opportunities to the respective managers in order to improve services efficiently. Identifying process gaps and offering recommendation with solutions was one of my greatest strength. In addition, I was in charge of monitoring and providing feedbacks to the respective managers of the new hires during 30, 60 and 90 days of theirs performance. Show less

      • Quality Analyst

        Aug 2008 - Feb 2014

      • Customer Support Advisor

        Jan 2007 - Jul 2008

    • Scotiabank

      Mar 2014 - Jul 2022

      Contributed to the overall success of the FIU (Financial Intelligence Unit) by conducting investigations intended to effectively mitigate risk and address all relevant regulatory requirements. Ensured all activities conducted comply with governing regulations, internal policies and procedures. Investigated time-sensitive cases referred to the FIU by the other BNS team members and BNS partners for reasonable grounds to suspect (“RGS”) potential money laundering (“ML”) and/or terrorist financing (“TF”). Show less Contributed to the overall success of the Anti Money Laundering Controls Unit within the Financial Intelligence Unit (FIU) & Anti-Money Laundering (AML) Operations Team. I ensured that specific individual goals, plans and initiatives were executed/delivered in support of the team’s business strategies and objectives. In addition, I made significant contribution withing the business control unit ensuring all activities conducted were in compliance with governing regulations, internal policies and procedures through secondary review. By utilizing risk based strategy, I reviewed UTRs (Unusual Transaction Reports) and STRs/SATRs (Suspicious Transaction/Attempted Transaction Reports). Show less

      • Senior Investigator; Domestic Financial Intelligence Unit (FIU), AML Risk

        Jul 2020 - Jul 2022

      • Senior Quality Analyst; Financial Intelligence Unit; AML Risk

        May 2018 - Jul 2020

      • Process Assistant; Anti-Money Laundering/Terrorist Finaning (AML/TF)

        Mar 2014 - Apr 2018

    • Canada Revenue Agency - Agence du revenu du Canada

      Apr 2022 - Sept 2023
      Compensation Service Agent

    • Royal Canadian Mounted Police | Gendarmerie royale du Canada

      Sept 2023 - now

      • Authentication - National compensation Service

        Jan 2025 - now

      • Compensation Advisor

        Sept 2023 - Jan 2025

  • Licenses & Certifications

    • LEADERSHIP DEVELOPMENT PROGRAM

      JPMorgan Chase & Co.
      Feb 2008

  • Honors & Awards

    • Awarded to Mahbubul Alam
      Chase Superstar AML Department Jul 2014 This award was presented in recognition of Making a Difference in the Customer Experience.
    • Awarded to Mahbubul Alam
      Chase Champions Quality Analyst Team Apr 2008 Moment of Opportunity Award was presented by the Quality Analyst Team for providing World Class Customer Service that was identified during a group call listening session.
    • Awarded to Mahbubul Alam
      Most Valuable Person Outward Customer Marketing Department Jul 2005 Contributing to meet the team Sales goal in addition to meeting personal goals by going above and beyond (i.e. working over time).
    • Awarded to Mahbubul Alam
      Rookie of the Quarter Outward Customer Marketing Department Apr 2005 Recognized as the Top Performer among all new hires for meeting and exceeding all Sales goals consecutively during the first quarter of 2005.

  • Volunteer Experience

    • Bookkeeping

      Issued by Lifetime Networks Ottawa on Feb 2007
      Lifetime Networks OttawaAssociated with Mahbubul Alam