
Timeline
About me
IT Specialist@HCL | Technical Support
Education

Gauhati university
2013 - 2016B.com accounting and finance
Saint mary's convent high school
2000 - 2013
Indira gandhi national open university
2016 - 2017Pgdm international business aInternational business, global trade, and international marketing strategies.
Experience

Max life insurance company limited
Sept 2020 - Dec 2021Associate sales manager
Dxc technology
Jan 2022 - Mar 2023Senior service desk technician>>Assist with physical PC workstation moves PCs, monitors, phones, etc.>>Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support.>>Participates in established rotating on-call schedule, providing 24x7 support on a periodic basis.>>Provide technical assistance and support related to end-users, computer systems, hardware, or software.>>Answer incoming customer calls and provide assistance by phone in a friendly and professional manner. Show less

Accenture
Mar 2023 - Mar 2024Sw/app/cloud tech support associate
Hcltech
Mar 2024 - nowIt specialist
Licenses & Certifications
- View certificate

Microsoft 365 fundamentals: office 365 & collaboration
SkillsoftSept 2022 - View certificate

Customer service: adapting to your customers' cues
SkillsoftAug 2022
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