Talk to sales Try for Free
Jolanda Roosen

Jolanda Roosen

Followers of Jolanda Roosen1000 followers
location of Jolanda RoosenAmsterdam, North Holland, Netherlands

Connect with Jolanda Roosen to Send Message

Connect

Connect with Jolanda Roosen to Send Message

Connect

  • Timeline

  • About me

    IBM Customer Success Leader | Passionate about people & technology

  • Education

    • Sancta Maria Lyceum

      1989 - 1995
      A-levels (VWO)

    • The George Washington University

      2021 - 2021
      EXECUTIVE PROGRAMS Customer Experience Certificate Program

      Customer Experience Certificate Program at The George Washington University School of Business. Excellent customer experience creates brand loyalty, affinity, and drives revenue. The George Washington School of Business CX Program is designed by industry experts and experienced leaders, for executive professionals seeking advanced skills in this fast-growing discipline.

    • De Haagse Hogeschool / The Hague University of Applied Sciences

      1995 - 1999
      Bachelor Economics & Management

  • Experience

    • IBM

      Feb 2016 - now

      Proud coach to professionals who value growth and lifelong learning. On a short term basis I help them explore what they want and discover their possibilities to achieve their aspirations, and succeed on their own terms.I also provide training to aspiring professionals and leaders, in support of IBM’s mngt development programs, to develop their coaching skills.

      • Director Customer Success- Northern, Central & Eastern Europe market

        Jul 2024 - now

      • Coach & Trainer

        Feb 2016 - now

  • Licenses & Certifications

    • Certified PRINCE2® Project Management

      EXIN

    • IBM Recognized Teacher/ Educator

      IBM
      View certificate certificate

    • Certified Project Management Professional (PMP)®

      Project Management Institute
      View certificate certificate

    • Enterprise Design Thinking Practitioner

      IBM
      View certificate certificate

    • Certified Practitioner Service Integration and Management (SIAM)

      EXIN
      Mar 2019

    • Blue Core Coach - Certification for professional business coaching aligned with ICF

      IBM
      Jun 2019
      View certificate certificate

    • IBM Project Manager

      IBM
      View certificate certificate

    • IBM Certified Manager

      IBM
      View certificate certificate

    • Agile Practitioner

      IBM
      View certificate certificate

    • ITIL® Expert Certification in IT Service Management

      PeopleCert

  • Volunteer Experience

    • Mentor & Coach

      Issued by IBM on Feb 2016
      IBMAssociated with Jolanda Roosen

    • Volunteer Social Innovation Challenge to help NGO charities

      Issued by IBM iX on Feb 2019
      IBM iXAssociated with Jolanda Roosen

    • IBM Brand Ambassador

      Issued by IBM on Sept 2018
      IBMAssociated with Jolanda Roosen

    • Business Mentor

      Issued by Talent naar de Top on Jan 2019
      Talent naar de TopAssociated with Jolanda Roosen

    • Trainer PMP exam preparation classes

      Issued by PMI Netherlands Chapter on Nov 2009
      PMI Netherlands ChapterAssociated with Jolanda Roosen