Fahad B.

Experience

• 

  Meezan Bank Limited

  Apr 2018 - May 2020

  Personal Banking Officer(Senior Officer 1)

  Worked in the capacity of Personal Banking Officer in retail banking. Job description included1. Deepening, cross-selling products(Car Ijarah, Kafalah, Consumer Ease) the customers and maintaining good relationship.2. Also carried out Operational work like account opening in T-24 system, dormant activation, issuance of lockers to customer, Customer Due Diligence Update Activity, ATM issuance report, Transaction Monitoring Report, Following guidelines of Anti-Money Laundering and implementing it, Reporting suspicious transaction etc Show less

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  Bahria Town

  Aug 2021 - Dec 2022

  Corporate Affairs Executive

  1.Management, Revenue Generation and recovery of rental payments of Telecom Towers installed in Bahria Town (Pvt)Ltd by Ufone, Zong, Jazz, Telenor and PTCL, its reconciliation and follow up for pending payments, meeting top officials of Telecoms for bringing more business in Bahria Town society.2. Facilitating Investors, proposing them different investment opportunities.3. Managing Online Bahria Town Chairman Complaint Cell Portal, forwarding complaints to the relevant department and follow up for the pending issues. Show less

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  PTCL.Official

  Aug 2023 - now

  PeopleCare Executive-Human Resource

  1. Manage HR operations via the PC Hub, providing end-to-end support to PTCL & Ufone employees across Employee Lifecycle, Onboarding, Employee Relations, Healthcare, Payroll, Pension, Fleet Management, and Offboarding.2. Assist in recruitment & selection, including sourcing, screening, and shortlisting candidates for departmental roles.3. Conduct HR data analysis, tracking key metrics (e.g., time-to-hire, onboarding completion rates, call resolution times) and presenting insights to drive process enhancements.4. Oversee onboarding documentation, performing thorough verification and compliance checks to align with organizational policies and standards.5. Monitor and supervise call quality assurance, analyzing recorded calls and generating actionable performance reports to drive service improvements.6. Provide real-time HR assistance via online chat support, ensuring timely and accurate responses to employee queries.7. Handle escalated HR calls, resolving complex employee issues and liaising with stakeholders to ensure swift, compliant outcomes.8. Manage the HR floor, coordinating front-desk operations, maintaining visitor protocols, and ensuring a seamless employee experience within the PeopleCare Hub. Show less