Lodir Negrini

Experience

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  As Nature Intended ltd

  Jan 2017 - Jul 2017

  Crew Member

  • Customer Service.• Exchanges and refunds.

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  Accenture

  Jul 2017 - May 2021

  • Ads Analyst for Facebook as Tier 2, receiving cases worked and escalated by Tier 1 agents. • Develop deep knowledge within a complex product group and main revenue for the client. • Analyse, compile, classify, and report to the client topics related to experience with the product and its policy. • Investigate and prioritize advertising issues according to frameworks and playbooks. • Escalate to specialists and engineers according to priorities for further troubleshooting or debugging. • Own tasks end-to-end until they are assigned to stakeholders. • Discern product confusion from bugs and identify solutions.• Guide the sales team on how to accomplish the advertisers' desired outcome and on how to improve customer experience. • Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team. • Constantly update the Product Knowledge Base with new cases reported and assure standards. • Partner with product support group specialists and stakeholders to identify solutions to advertising bugs and product confusion to improve the product. • Facilitate a high-end customer relationship related to support for advertising. • Mentor team members and own product support areas to ensure the product quality process is above the 90% minimum. • Investigate clients blocked by payment fraud, policy or community standards issues, and escalating the cases to specific Risk departments. Show less • Customer Support for Google products such as Google Play Music/ YouTube (paid content only)/ YouTube Red/ YouTube TV. • Analyze customer queries from different countries in English, Portuguese, and Spanish languages, through e-mails, chats, and calls. • Inquiries about subscriptions for YouTube Red, YouTube TV, and Google Play Music, movie rentals and purchases. • Educate and provide troubleshooting for different issues on multiple devices. • Guide users on money transactions and payment methods, and grant refund requests for accidental purchases/fraud. • Investigate account on payments, transactions, purchases, frauds, unauthorized charges, and policy. violations. Show less

  • Ads Global Product Specialist - Accenture for Facebook

    Aug 2018 - May 2021

  • Client Support Specialist (EN/PT/ES) - Accenture for Google

    Jul 2017 - Aug 2018
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  LinkedIn

  May 2021 - now

  Marketing Solutions Consultant

  • Onboarding: guiding clients for LinkedIn Marketing products through personalized calls, directing them on platform features and best practices to help them achieve their business objectives effectively.• Solutions consulting: Collaborate with clients to understand their business goals and challenges. Provide strategic guidance to optimize marketing strategies on the LinkedIn platform.• Product Expertise: Stay abreast of LinkedIn's evolving product landscape.Demonstrate in-depth knowledge of advertising and marketing tools to drive client success.• Objective Definition: Work closely with clients to define clear and achievable marketing objectives.Develop customized strategies to meet and exceed these objectives.• Training and Education: Conduct training sessions to empower clients with LinkedIn platform knowledge. Equip clients with skills for independent navigation and utilization of marketing tools.• Performance Analysis: Monitor and analyze campaign performance metrics.Provide clients with actionable insights for refining and enhancing marketing efforts.• Client Relationship Management: Cultivate strong, long-lasting client relationships. Address concerns promptly and serve as a trusted advisor in digital marketing. Show less

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  NEGRINI - Cidadania Italiana

  Jun 2023 - now

  Founder

  • As the Founder of NEGRINI Cidadania Italiana, I manage every aspect of the process for clients seeking Italian citizenship through the judicial route. I am responsible for the strategic vision and daily operations of the company, including client consultations, document collection and verification, and ensuring adherence to Italian legal standards.• I guide clients through each step of their citizenship application, offering personalized support to ensure a smooth and efficient process. My role involves coordinating with legal professionals in Italy, handling complex cases independently, and continuously refining our services to meet the specific needs of each client. I am dedicated to helping individuals achieve their goals of Italian and European Union citizenship, opening doors to new opportunities and experiences. Show less