Somer Busdiecker

Experience

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  Gateway Country Store

  Jan 1998 - Jan 2000

  Customer Service Representative/Technician

  * Investigated and resolved customer complaints, while providing technical phone support* Troubleshot and diagnosed technical problems for clients, recommended and sold upgraded hardware and software components

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  Technology Service Solutions/IBM

  Feb 2000 - Oct 2003

  On-Site Service Technician

  * Troubleshot and diagnosed hardware and software issues for various types of clients, ranging from business services to in-home services * Upgraded and installed hardware for clients such as hard drives, motherboards, modems, video, Ethernet, and sound cards* Updated and installed software drivers necessary for new hardware parts* Installed the operating system and application software back to factory settings* Accountable for the shipment, delivery and returns of all parts. Tracked all items and services that were provided to the clients. Show less

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  Freelance Design/Marketing

  Jun 2006 - Sept 2014

  Freelance Design/Marketing

  • Created and designed flyer layouts, event posters, menus, and brochures • Produced and designed mailers, business cards, and CD labels• Market Research • Photographed new items and market them on Social Media's

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  Chucks On Monroe

  Nov 2007 - May 2014

  Assistant General Manager

  • Designed marketing pieces that increased customer traffic • Update Social Media of upcoming events and specials• Ensure guest service meets company standards and customer satisfaction is maintained• Manage guest complaints as they arrive both in person as well as over the phone• Handle weekly inventory of beer, liquor and wine to ensure a low liquor cost of 16% or lower • Train and manage new employees on company policies, computer processes, products, and customer service skills Show less

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  Custom Deco, LLC

  May 2014 - Jul 2014

  Graphic Artist

  • Draw and convert customer-provided graphic art using computer-based software for specific use• Determines style, technique, and medium best suited to produce desired effects and conform with reproduction requirements• Prepare production art for customers and make changes as necessary

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  Private Wealth Consultants, Ltd.

  Sept 2014 - Jan 2016

  Relationship & Human Resources Manager

  • On boarded and trained new team members• Designed new employee packages• Enrolled eligible employees in 401k plan and benefits• Developed strong relationships with existing and potential new clients• Ensure the follow up process is taking place• Run reports, open and maintain new accounts• Schedule clients/new prospects• Managed advisors calendars/schedules/travel

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  Financial Design Group Kentucky

  May 2016 - now

  Director Of Operations
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  Financial Design Group

  May 2016 - now

  Director Of Operations