Experience

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  Ibm

  Jan 1998 - Jan 2001

  Post sales support / critical situation engineer

  - Own the resolution to large scale customer relations issues which could result in loss of business- Initiate face to face visits with clients to discuss the best outcome to resolve ongoing issues- Attend ---Disaster Recovery situations from start to finish and update all interested parties of the progress of each case- Physically install large server installations and configure all install internal and external storage and external backup systems

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  Nice systems

  Mar 2001 - Apr 2003

  Manager / team leader & technical lead on nice systems products

  Subcontracted to Nice Systems- Subject Matter Expert (SME) on all hardware/software on Nice Systems products in the UK- Conduct site visits to install and fix equipment- Assist IBM engineer’s onsite at customer locations- Make sure all products are supported 24x7

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  Ibm

  Apr 2003 - Jul 2013

  - Owned large-scale purchases from start to finish providing final costs to upper management, lead times in regular updates to all interested parties, and one-off quotes for internal/3rd party systems and services- Designed, created and maintained all performance-based statistics - Compiled and presented information on the Procurement team services- Implemented new ISO:9000 compliant documentation - Project coordinated and led a small multi-disciplined team reduced pricing turnaround time by 40% - Assigned servers under contract with BCRS Show less - Subject Matter Expert (SME) on all IBM and OEM contracted hardware and software and store configurations.- Provide all the support documentation and training material to the field based engineers on all assigned clients.- Attend customers site to discuss any long-term issues they may have.- Perform site visits to clients and 3rd party vendors to explain simple fixes and to discuss and concerns and own any issues. Resulting actions of these reduced fault cases on my clients by 60% Show less

  • Supplier and Infrastructure Management - Procurement

    Jan 2012 - Jul 2013

  • Business Operations Manager - Debt & DSO

    Jan 2011 - Dec 2011

  • Business Operations Manager - FFA, ESC+, eGate

    Jan 2010 - Dec 2010

  • Front Office Technical Support - IBM & OEM Intel based servers

    Jul 2004 - Dec 2009

  • 2nd Level Front Office Technical Support - IBM & OEM Intel based Retail systems

    Apr 2003 - Jul 2004
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  Pennine care nhs foundation trust

  Dec 2013 - Aug 2014

  It support officer / trainer

  - Provided education, phone and onsite support to all Clinicians for all mobile devices associated with the "Mobile Working project" the biggest infrastructure change in the NHS since 1948- Primary objective was to reduce overall running costs to the tax payer and improve data availability to all NHS personnel- Administrated system access rights to users through Active Directory and Citrix- Conducted site surveys, checking for suitability of location and network and power availability- Supported location roll outs of new computer systems or upgrades - Redesigned and documented the department Hardware storage room Show less

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  Hp

  Aug 2014 - Nov 2018

  Infrastructure specialist

  - Provided 24/7 global technical support across IBM/Lenovo, Dell, Sun and Cisco UCS systems on hardware/firmware and configuration issues.- Team Manager to a sub-group of 6 personnel reporting statistics to management - Led development reviews bi-yearly- Reviewed new contracts to assess technical and cost viability- Key thought leader to generate and contribute ideas on new product ranges and concepts- Produced and presented 3 internal published courses based on Lenovo systems and the new call logging system “Sales Force”- Provided deep dive call analysis on 2 large clients - Documented all department processes and procedures - Member of the company “work council”, acting as the liaison between UKI management/HR and local stakeholders assisted and championed all employees in Ireland and Scotland with work-related initiatives and concerns Show less

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  Thomas cook airlines limited

  Feb 2019 - Apr 2019

  Document controller

  To assist the Production Department in preparation and smooth running of maintenance inputs- To ensure that all aircraft maintenance input requirements requested by the customer are communicated in a logical, clear and professional manner to the required quality standard using company documentation as outlined in company procedures.- To ensure that all documentation supplied to the Production department is legible, accurate, conforms to appropriate regulatory authority EASA requirements.- Experience in the "Amos" application.- Documented the current "spares parts process" with the aim to decrease the overall turnaround time of parts request to part delivery. Show less

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  Lancashire county council

  Apr 2019 - Feb 2022

  Ict support officer

  Provide onsite and remote support to over 600 schools including hardware, software and peripherals in the Lancashire county area.SME to 10 assigned schoolsTeam Netsweeper ChampionProjects –- Vodafone to EE Migration- Netsweeper project roll out- RBUS – Remote Backup Solution

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  Greater manchester mental health nhs foundation trust

  Feb 2022 - now

  • ICT Secure Services Technician

    Sept 2022 - now

  • Telecommunications Technician

    Feb 2022 - Sept 2022