Experience

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  Lloyds bank

  Sept 1998 - May 2006

  Graduate management trainee

  Various sales and people management roles within the branch network of Lloyd's Bank including> Regional Operational Performance Manager> Branch Manager> Customer Service Manager> Project Lead - British Olympic Appeal...

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  Lloyds banking group

  Apr 2006 - Sept 2009

  Branch manager

  * Review achievement of profit, and the drivers of profit, against plan, effectively managing allocated resources and implementing actions to support these plans. * Satisfy customers banking and financial needs by recognising sales opportunities, and by personally undertaking sales as appropriate. * Provide regular coaching and other one-to-one support to staff to maximise their development* Ensure all staff are appropriately recruited, trained, accredited, deployed and motivated to ensure their individual and collective performance and productivity is of the required standard. * Ensure that all change initiatives are effectively implemented, and that the branch team buy in to the rationale for change in order to maximise business performance. * Ensure all staff understand and are committed to consistently delivering the best customer experience, consistent with the Bank’s objective of becoming the best retail bank. * Promote the Bank’s image and brand and the profile of the branch in the local community in order to attract and acquire quality new customers in line with agreed business plans. .... Show less

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  Scottish widows

  Sept 2009 - now

  * Responsible for relationships with Scottish Widows sales channel and the Head Office functions. Establishing, developing and maintaining strong consultative, long term relationships at all levels within the Bank* Act as the liaison between the Halifax, Lloyds and Bank of Scotland customer advisor teams and Scottish Widows to develop and implement strategies to deliver the agreed objectives of all stakeholders. *Working with the Senior Managers in Lloyds Bank, Halifax and Bank of Scotland to drive the correct business, efficiency and quality levels in line with agreed budgets* Maximise business efficiencies and professionalism by ensuring Financial Consultants in the branches maintain product and market awareness of the Life Insurance market.. Show less

  • Protection Distribution Manager Intermediaries

    May 2016 - now

  • Account Manager Protection Products

    Jan 2015 - May 2016

  • Bancassurance Account Manager

    Sept 2009 - Jan 2015