Experience

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  Nittany institute of bpo management

  Jan 2001 - Jan 2005

  Team leader

  MIS Reporting Responsibility ; Financial Review by Clients and Compiling and Evaluating Individual Production of Entire Team

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  Svl infotech (p) ltd

  Jun 2005 - Feb 2011

  Accounts manager healthcare bpo

  > Governed various activities entailing team management, planning, delivery management, CRM, etc.> Responsible for end to end service deliverables to business.> Conduct monthly performance reviews and annual appraisal.> Liaise with other departments to remove all hurdles to service delivery. Liaise with clients for smooth transitioning of the process.> Conduct weekly project performance reviews with clients. Generate staffing and capacity planning reports together with logistics.> Establish procedures for maintaining high standards of productivity, quality and delivery.> Responsible for transition of project from onshore to offshore sites. > Coordinating with onshore team on project progress, process developments and resolution of ideas.> Design and Maintain the Process for the organization.> Meet all the deliverables as per the SLAs of the respective process.> Interact with client on a regular basis to ensure smooth operations.> Maximum utilization of the available resources with effective manner and also to control cost> Motivate the team to ensure productivity and quality in the highest performance level. Show less

• 

  Lemur groups

  Apr 2008 - Oct 2014

  Director research & developer for training & development

  > Business Development Planning> Designing Templates, Brouchers, Pamphlets, Flyers, etc...> Designing Program Schedules> Scheduling Training Program Based on their Student Standards and their Requirements.> Soft-Skills Freelance Trainer.> Training Consultant for Medical Billing.

• 

  Ecare india pvt ltd

  Feb 2011 - Jan 2016

  Senior manager - compliance for healthcare bpo

  Client Compliance ManagementTraining & DevelopmentClient CoordinationPlanning & DeploymentProcess EnhancementAutomation of System.

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  Altalouk medical coding

  Dec 2015 - Feb 2018

  Operations head

  Understanding and Developing Client Specific Requirements for TrainingScheduling, Planning and Execution for Training towards Medical Assistance and Doctors. Process Development Business Development and Cost Reduction on each Project Assignment Automation of Tools and Techniques on Training and Evaluations.Developing Services Portfolio and Financial Management Analysis

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  Hbay healthcare private limited

  Jan 2016 - Feb 2018

  Rcm operations manager - compliance, training & development

  H-Bay Healthcare Private Limited, US Healthcare Medical Billing and Coding Services unit. Handling Day to Day Operations - Appointments, Data Processing, Coding, AR Denials, Denial Management, Reporting, Client Compliance Audits, Process Review and Required Training

• 

  Chs

  Feb 2018 - now

  Process Analysis and AutomationTraining and DevelopmentProviders Credentialing and ContractingWork Break Down Structured AnalyticsTeam Production Analysis and DevelopmentAudit and ComplianceDigital Marketing - Business Development & Promotional ActivitiesAudit Data AnalyticsWorkflow Compliance

  • General Manager

    Feb 2020 - now

  • Head Of Operations

    Feb 2018 - now