Experience

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  Arvind limited

  May 2014 - Jun 2014

  Textile intern

  Understanding the technical,technological and operational parameters pertaining to production and quality of denim textiles.

• 

  Arvind limited

  May 2015 - Aug 2015

  Summer intern
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  Inmark retail pvt. ltd.

  Jan 2016 - Apr 2016

  Summer intern
• 

  Ayasya retail pvt ltd

  Jul 2016 - Jan 2019

  Product manager
• 

  Mentormind

  May 2020 - Jul 2020

  Hr internship

  Prepared a Volunteer Induction programme and Performance Tracking system.

• 

  Unschool

  Aug 2020 - Oct 2020

  Marketing intern
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  Froogal.ai

  Mar 2021 - Jan 2022

  Strategic partnerships & human resource manager
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  Keka hr

  Jan 2022 - now

  Dedicated to enhancing client satisfaction and maximizing the usage of our HRMS tool. My role encompasses a broad range of responsibilities aimed at ensuring our clients achieve their business outcomes and derive maximum value from Keka’s products.I conduct regular account reviews to assess client satisfaction and product usage, leading High Customer Care (HCC) initiatives, and documenting and following up on Minutes of Meetings (MOMs) to ensure timely action on client needs. I manage payment reminders and resolve billing queries to maintain smooth financial transactions and client trust.Developing strategies for client retention, analyzing churn data, and encouraging client referrals are key aspects of my role. I monitor G2 reviews to gather feedback and identify opportunities for improvement. I also focus on upselling add-ons and higher-tier plans to enhance the client experience.I handle escalations from both onboarding and support teams, ensuring swift and effective resolution. Providing comprehensive training sessions, gathering and documenting feature requests, and conducting kick-off calls are part of my efforts to ensure clients are well-equipped to utilize Keka's features. Show less As a dedicated Customer Success Manager at Keka HR, I have had the privilege of partnering with HR professionals and organizations to optimize their workforce management processes. My journey has been an enriching one, marked by continuous learning, collaboration, and driving real impact.🌐 Client Training and Education: I've organized and conducted training sessions, workshops, and webinars to empower our clients with in-depth knowledge of our HRMS solutions. These initiatives have fostered user adoption and proficiency.💡 Strategic Consultation: Empowering clients with strategic insights has been at the core of my role. I've provided guidance on HR best practices, system optimization, and the utilization of our HRMS tools to enhance HR processes.📊 Data-Driven Insights: Leveraging data analytics, I've provided clients with actionable insights to make informed decisions. By helping them harness the power of HR data, we've enhanced workforce planning, performance management, and talent acquisition strategies.I'm passionate about helping organizations transform their HR processes, and I'm excited about the journey ahead. If you're interested in enhancing your HRMS solutions or exploring how technology can drive HR excellence, let's connect. Together, we can shape the future of HR. Show less - Communicating with clients to understand their needs and explain product value.- Building relationships with clients based on trust and respect.- Collaborating with internal departments to facilitate client need fulfilment.- Collecting and analysing data to learn more about consumer behaviour.- Resolving constraints and preventing additional issues by improving processes.- Identifying industry trends.- Acting as a client advocate with a focus on improving the user/client experience. Show less

  • Lead CSM

    Oct 2024 - now

  • Senior Customer Success Manager

    Apr 2024 - now

  • Customer Success Manager

    Nov 2022 - now

  • Product Specialist

    Jan 2022 - Nov 2022