Shiva Potlapally

Experience

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  Sutherland

  May 2016 - May 2018

  Data Processing Associate

  • Evaluated source documents to locate needed information.• Leveraged talents in data analysis to uncover key insights and visualize data.• Utilized proprietary tools to process orders, track stages and deliver results.• Engage with Finance & Sales teams to expedite order release.• Monitoring queue status to ensure that the SLA is met.• Increased data-entry productivity by maintaining detailed logs of Ready stock projects, identifying issues• and improving them.• Kept optimal quality levels to prevent critical errors and support team performance targets. Show less

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  Tech Mahindra

  May 2018 - Sept 2019

  Senior Associate

  • Served as pilot keyholder for Telstra Wholesale Services, overseeing business opening and closing• operations.• Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data• breaches.• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.• Defined work plans in alignment with stakeholder requirements.• Answered incoming telephone calls and processed incoming and outgoing mail to support project staff.• Used Drift facilitates communication to create orders, edit and upgrade, downgrade Telstra Wholesale• Internet Services.• Developed training program to educate new hires on company policies and procedures. Show less

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  Dell Technologies

  Jan 2024 - now

  Senior Order Management Specialist

  • Processed and managed customer orders accurately and efficiently, ensuring on-time delivery. • Collaborated with sales, logistics, and production teams to ensure order fulfillment and customer satisfaction.• Resolved order-related issues and inquiries from customers, providing prompt and satisfactory resolutions.• Monitored inventory levels and communicated with suppliers to ensure product availability. Managed order documentation, including purchase orders, sales orders, and invoices.• Conducted regular order status updates and communicated with customers and internal stakeholders.• Participated in process improvement initiatives to streamline order management processes and enhance efficiency.• Proficient in using remote support tools, ticketing systems, and knowledge base software.• Ability to handle multiple tasks and prioritize effectively.• Proven track record of delivering exceptional customer service and resolving technical issues in a timely manner Show less