Jordan Reid

Experience

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  Bakkavor

  Sept 2016 - Aug 2017

  • Production Operator

    May 2017 - Aug 2017

  • Quality Assurance Auditor

    Sept 2016 - May 2017
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  Amazon

  Aug 2017 - Jan 2018

  Customer service associate (seasonal)

  • Acting as first point of contact through phone, email and live chat for retail and Amazon Business customers.• Troubleshoot customer issues and provide a great personal and professional customer experience. • Consistently exceed key KPI’s for customer satisfaction and resolution of customer issues.• Provide specialist customer service support for Business to Business customers, helping to resolve retail and business specific customer issues.• Ensure customers issues are resolved on first contact or take full ownership of any customer issue to make sure issues are fully resolved from start to finish.• Handle customer issues according to internal policies or, where need be use own judgement to provide resolutions using exceptions to policy to improve customer experience.• Escalate any systematic issues likely to cause a poor customer experience • Communicate trending customer issues through GEMBA and continuous improvement process.• Selected to join the Great place to work team, helping organise and execute onsite activities to keep associates happy and engaged. Show less

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  Lloyds Banking Group

  Feb 2018 - now

  • Actively contributing to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to processes• Handling calls from Mortgage Brokers on all aspects of mortgage applications for Buy to let in an efficient and effective manner providing the highest level of customer service• Investigating and resolving complaints of customer satisfaction complaints in a manner consistent with the Financial Conduct Authority complaint handling requirements and Group Complaint Handling Policy• Ensure legislative regulatory requirements are adhered to in-line with relevant policies (FCA regulations, DPA, PSR’s, Anti-money laundering and counter terrorism financing regulations) Show less

  • Software Engineer

    Nov 2022 - now

  • Reporting Analyst

    Sept 2021 - Oct 2022

  • Complaints Handler

    Feb 2020 - Sept 2021

  • Pensions Administrator

    May 2018 - Feb 2020

  • Mortgage Consultant

    Feb 2018 - Apr 2018
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  Cowboy builder

  Oct 2019 - now

  Percussionist

  Cowboy Builder is an experimental 4-piece DIY band with two drum kits made from junk and found percussion instruments. They add a prepared guitar, echo-strangled vocals, and a mangled church organ to their repertoire. The band started in October 2019 and may have members using different aliases and connections to Bamya, Dr. VZX Moist, and the Mannequin Factory. Their performances combine elements of performance, storytelling, and music in an interdisciplinary manner. Cowboy Builder is a discovery for fans of boundary-pushing and adventurous music. Show less