Shubham Sharma

Experience

• 

  Marriott International

  Mar 2013 - Jun 2014

  Front Office Associate

  • Worked in At Your Service (Operators), Business Centre, Front Desk and Rooms Controlling.• Taking Food and Beverage orders, managing wake up calls and any other guest queries.• Pre block rooms for all arriving VIP's, Marriott Rewards Elite Guests and all other guests having special requests.• Coordinate with housekeeping staff on a continuous basis to maintain accurate status of all guest rooms.• Perform responsibilities of answering calls in a professional manner consistent with the standards of the hotel.• Assist callers with hotel information and provide answers to folio questions• Provide check cashiering and foreign currency conversion for hotel guests in accordance with hotel guidelines• Perform checkout and cash handling activities in accordance with hotels credit policies. Show less

• 

  Radisson Blu

  Jul 2014 - Jun 2015

  Sr. Front Office Associate

  • Pre block rooms for all arriving VIP's, and all other guests having special requests.• Planning Pre Arrival in coordination with housekeeping and engineering which includes next day’s arrivals, departures, VIP arrivals, Group movement (if any), guests with special requests and their room number.• Perform night audit of Opera and MICROS.• Compilation and reviewing of daily reports, logs and lists.• Completion of cashier and closing reports.• Supervise day to day running of the front office• Ensure that high standards are delivered to the guests• Make sure there is a speedy resolution to any problems that may arise.• Responsible for conducting guest interviews for long staying guest. Show less

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  Royal Orchid Hotels

  Jun 2015 - Nov 2017

  • Act as a bridge between the company and its current market and future markets.• Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.• Help management in forthcoming products and discuss on special promotions.• Checking customer satisfaction and resolving any issues to ensure repeat business • Capable of thriving in the competitive markets• Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.• Identifying new contacts and developing sales leads• Ensuring enquiries become confirmed business• Upselling where possible

  • Assistant Sales Manager

    Oct 2016 - Nov 2017

  • Sales Executive

    Jun 2015 - Oct 2016
• 

  Radisson Blu

  Nov 2017 - Nov 2018

  Assistant Sales Manager

  • Responsible for handling all the events initialized from contracting to a successful guest stay.• Strategies for sales promotion• Maintaining patronage with regular cliental• Ensuring target is realistic and achievable.

• 

  Hilton

  Dec 2018 - Sept 2020

  Assistant Sales

  • Responsible for Corporate Room Sales for the hotel.• Understanding the hotels business strategies and to determine action plans to meet those goals.• Update action plans.• Identify new markets and business opportunities and increase sales.• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.• Provide the highest quality of service to the customer at all times. • Participates in sales calls with members of sales team to acquire new business and/or close on business. Show less

• 

  Ananta Spa & Resorts

  Sept 2020 - Jul 2022

  I am based out at Jaipur and taking care of Ananta Sales across all locations.

  • Associate Director Of Sales

    May 2022 - Jul 2022

  • Regional Sales Manager

    Sept 2020 - May 2022
• 

  Taj Hotels

  Aug 2022 - Mar 2024

  Sales Manager
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  Ananta Spa & Resorts

  Apr 2024 - now

  Director of sales