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Ricky Kwok

Ricky Kwok

IT Operations Manager

Followers of Ricky Kwok162 followers
location of Ricky KwokKowloon, Hong Kong SAR

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  • Timeline

  • About me

    Associate Operation Director

  • Education

    • The University of Hong Kong

      -

    • University of Gloucestershire

      -
      Master of Business Administration - MBA

  • Experience

    • Samvo

      Feb 2008 - Nov 2011
      IT Operations Manager

      - Lead IT operations of online gaming platforms

    • IT Solution Provider (1)

      Apr 2012 - Jan 2015
      Operations Manager

      - Lead operations of online gaming platforms- Lead IT support of Live Dealer Casino and Casino Resort- Manage daily operations of Helpdesk & Network Operations Center- Define policies & procedures based on ITIL, ISO20000 & ISO27001- Research and develop new products

    • IT Solution Provider (2)

      Aug 2015 - Feb 2016
      Senior IT Infrastructure & Operations Manager

      - Lead operations of Live Dealer gaming platform- Maintain infrastructure, CDN and all IT facilities- Manage daily operations of Service Desk and technical supports

    • IT Solution Provider (3)

      Feb 2016 - Jun 2017
      Vice General Manager

      - Build the APAC operations from scratch- Manage full P&L of HK and Taiwan offices- Develop company strategies and define policies & procedures- Design and build the IT infrastructure and security controls- Oversee all IT operations of the online platform including technical teams, CS, NOC, etc

    • IT Solution Provider (4)

      Jul 2017 - now
      Associate Operation Director

  • Licenses & Certifications