Experience

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  Bernhoeft

  Sept 2013 - Jan 2020

  - Managed the team of facilitators for the Lean Philosophy at Bernhoeft.- Handled and conducted customer satisfaction surveys (NPS) to maintain the existing client portfolio and identify areas for improvement through corrective actions.- Mapped processes using flowcharts, manuals, operating procedures, and standards, with continuous monitoring of Day-to-Day Routine Management and Policy Deployment.- Established and managed improvement groups (KAIZEN) focused on increasing productivity and quality.- Structured the company's strategic guidelines using the Balanced Scorecard (BSC).- Provided training and maintained knowledge of the company's philosophy across 6 units.- Assisted in defining key performance indicators (KPIs) for business areas.- Managed the internal system for tracking and controlling indicators.- Executed strategic improvement projects. Show less

  • Planning and Management Coordinator

    May 2019 - Jan 2020

  • Planning and management supervisor

    Jan 2018 - May 2019

  • Planning and Management Analyst

    Jun 2015 - Jan 2018

  • Quality Analyst

    Jun 2014 - Jun 2015

  • Labor Consultant

    Sept 2013 - Jun 2014
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  Procenge

  Aug 2021 - Nov 2021

  Agile process analyst

  - Acted as Scrum Master for ten squads.- Facilitated agile ceremonies and produced reports.- Assisted in standardizing processes in accordance with ISO 9001:2015 guidelines.- Maintained company OKRs and operational indicators.- Participated in strategic meetings for internal Balanced Scorecard (BSC) design.

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  Accenture brasil

  Jun 2022 - Apr 2023

  - Analyzed client business demands and converted them into clear and concise functional requirements.- Responsible for writing User Stories, defining and managing the development backlog to ensure efficient and timely delivery.- Collaborated in defining the delivery plans throughout the Sprints, ensuring quality and alignment with business needs.- Solid experience in system analysis, requirement detailing, and backlog management.- Worked according to agile methodologies, fostering collaboration and effective communication across teams.- Conducted project discoveries using Design Thinking and Kanban practices to identify improvement opportunities.- Utilized tools such as Jira, Miro, Confluence, and MySQL to support analysis and project management activities. Show less

  • Business Analyst / Product Owner

    Nov 2021 - Apr 2023

  • QA Analyst

    Jun 2022 - Jan 2023
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  Minsait

  Aug 2023 - now

  Product owner

  - Sou o Product Owner de um projeto de desenvolvimento de um software para a gestão de processos administrativos de um órgão público estadual. O meu papel é representar o cliente e os demais stakeholders, definir e priorizar as funcionalidades do software, comunicar a visão e o valor do produto para a equipe de desenvolvimento e validar as entregas do software.- Utilizo a técnica de Análise de Pontos de Função (APF) para medir o tamanho funcional do software, estimar o esforço, o custo e o prazo do projeto, avaliar a produtividade e a qualidade do software, comparar diferentes soluções e negociar escopo e recursos com os stakeholders.- Trabalho com uma metodologia ágil (Scrum), seguindo os princípios do Manifesto Ágil, como entrega contínua de valor, colaboração com o cliente, adaptação às mudanças e melhoria contínua. Para isso, utilizo ferramentas como Product Backlog, User Stories, Sprint Planning, Sprint Review e Sprint Retrospective.- Enfrento desafios como lidar com processos burocráticos, normas rígidas e prazos apertados do cliente da esfera pública. Além disso, busco garantir que o produto atenda às necessidades e expectativas dos usuários finais, que são os cidadãos brasileiros. Show less