Jenna Hiironniemi

Experience

• 

  ManpowerGroup Talent Solutions

  May 2007 - Feb 2011

  As a Service Manager I had business responsibility for one of our largest client. This entirety included different functions for example customer service, reclamations, technical service, sales and winback actions. I worked as manager’s manager and act as a SPOC toward client's contact persons.Most important KPIs were overall profitability, client satisfaction, sales and customer experience. I worked as a manager for customer service team. At its peak it includes total of 40 employees. I was starting the team, creating the operating model and recruiting the staff.

  • Service Manager

    Jun 2008 - Feb 2011

  • Team Leader

    May 2007 - Jun 2008
• 

  Telia

  Feb 2011 - now

  Leading variable strategics projects, supporting consumer management team, contributing to consumer strategy process.Examples of strategics projects:- Monetizations- Product Shutdowns- Business Transformative projects- Customer migrations- Value creation plans/analyses- Product and technique renewals I worked as a Development manager and B2C Service & Support process owner. Creating new functionality to Finland:- Team management and leadership- Process and wow descriptions- Definitions of new roles and responsibilities- Compilation of development portfolio and promoting the most important developments- Defining org. development plan I worked in a hybrid role: as a manager and as a development manager. I led three different teams and had shared responsibility for developing our department, B2C delivery processes and self leadership. I led a large-scale project for developing B2C delivery processes. Project included three phases which each included appr. 10 sub projects. I led the project and project managers. As a department manager I led one of our departments. It included B2X technical service and rescue actions. I worked as manager’s manager.

  • Strategy Manager, Strategy & Business support

    Apr 2022 - now

  • Senior Development Manager and Process Owner

    Oct 2020 - Apr 2022

  • (acting) Head of Supply Chain Finland

    May 2020 - Sept 2020

  • Group Manager

    Mar 2015 - Sept 2020

  • Project Manager

    Feb 2014 - Dec 2015

  • Department Manager

    Feb 2011 - Feb 2014