Experience

• 

  Xerox corporation

  Mar 1989 - Jan 2009

  Manage all aspects of large, complex, IT sofware delivery solutions. Responsible for all areas program management including vision, scope, business process, requirements, design, development, testing, user acceptance and delivery. Program Manager for business process simplication and implementation of Customer Relationship Management tool across Field Services, Managed Services and Professional Services. Awarded Xerox National Time to Market award recognizing delivery of customer value products and services to the marketplace. Leader of nationwide Customer Support Center providing software diagnostic support to customers worldwide. Drove customer satisfaction, employee satisfaction and productivity through development and implementation of operational and customer focused processes. Leader of regional call center providing first line support to customers and field service technicians. Led organization to achievement of Malcolm Baldridge Award. Top performing center nationally. Developed national, benchmark business processes and practices delivering superior customer service. Managed call center consolidation project reducing overall operational costs by 33%.

  • Senior Program Manager

    Jan 2003 - Jan 2009

  • Program Manager

    Jan 1996 - Jan 2003

  • Customer Service Support Manager

    Mar 1991 - Jan 1996

  • Customer Operations Manager

    Mar 1989 - Mar 1991
• 

  Ceron solutions

  Jan 2009 - May 2010

  Managing principal

  Provide consulting services in the areas of Strategic Planning, Operational Effectiveness, Leadership Development, Project Management and coaching services tailored to your business, challenges and employees. Deliver customized goal setting and life coaching strategies for America's youth.

• 

  M3 accounting services

  Apr 2009 - May 2010

  Sr. project manager

  Program Management for delivery of all Projects and software release implementations. Development of custom reporting and user tools. Key customer interface identifying current and future business processes and requirements.

• 

  Column5 consulting

  Jun 2010 - Jan 2017

  The Program Management Office at Column provides Project Management methodology, standards and best practices for EPM implementations with PMI certified Project Managers. Our PMO office has in depth experience managing EPM Projects. We deploy a blended project management methodology with Organizational Change Management to ensure, consistent, repeatable results delivering project objectives and return on investment. Program Manager responsible for all aspects of Enterprise Performance Management (EPM) solution implementations. C5 is partnered with SAP to deliver Enterprise Performance Management, as well as other technologies, to establish more effective management processes with a focus on the helping CFOs drive superior organization performance.

  • Global Director, Program Management Office

    Mar 2012 - Jan 2017

  • Program Manager

    Jun 2010 - Sept 2012
• 

  Fiserv

  Oct 2017 - Jul 2021

  Pmo leader, project and program manager