Experience

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  Civil hospital

  Dec 2006 - Feb 2008

  Medical intern

  Handled routine as well as emergency medical cases including patients from poor and underprivileged classes.

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  Mehak hospital

  Jan 2008 - Jun 2008

  Medical officer/manager

  1. Medical officer : In charge of OPD & IPD2. Conducted various medical camps and pre-insurance health check-up of patients.3. Actively maintained close liaison between the hospital and Insurance companies to ensure seamless service to patients.

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  Pune chinchwad municipal corporation

  Feb 2009 - Mar 2009

  Management trainee

  Trained in different departments of Public Health Sector at Pimpri-Chinchwad Municipal Corporation

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  Artemis health institute

  May 2009 - Jul 2009

  Management trainee at artemis health institute

  Enthusiastically associated with the Quality department of Artemis health institute, Gurgaon, a 500 bedded, tertiary care facility hospital for conducting internal quality audits of the Hospital for NABH accreditation.Project 1: Continuous Quality Improvement through Internal Audits for NABH AccreditationTo focus on common non-compliances and partial compliances in the AHI against the NABH standards during internal audits with a view to suggest the areas of improvement for the hospitalProject 2 : A Study of the Hospital Information System in the Medical Records Department of Artemis Hospital Show less

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  Seth ramdas shah memorial hospital

  Oct 2009 - Oct 2009

  Management trainee
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  National health system resource centre

  Apr 2010 - Jul 2011

  Health management information system fellow/consultant

  • Worked on Implementation and strengthening of National Health Management Information System which includes HMIS Software and Mobile Application.• Organizing trainings and orientation workshops on state HMIS and DHIS-2 application, Mobile application and MCH tracking system – for State, District, Block and Sub-block teams.• Trained 5000 health workers from State, District, Block and Sub centre including Civil Surgeons, Senior Medical Officers, District program managers and District monitoring and evaluation officers on HMIS Software and Mobile Application• Accountable to support software development team in customization of Information system (HMIS) as per the requirements of state.• Continuously coordinating with end users of both the application to provide post-implementation handholding support.• Designing and formulation of various documents and reports like training manuals, Data analysis reports, project implementation reports and post implementation reports.• Monitoring and evaluation of health information of all the districts of Punjab to ensure data quality and timely reporting.• Validation Analysis and Interpretation of health information of all the districts on monthly, Quarterly and Yearly basis and communicating the reports to State manager and District program managers. Show less

• 

  Allscripts

  Oct 2011 - Sept 2021

  • Professionally interacted with clients (US , UK and Singapore Hospitals ) to assess business requirements and determine software needs.• Utilized expert level SCM application knowledge to assist clients to deploy and configure clinical solutions and workflows.• Provided onsite and offsite knowledge transfer to enable clients to utilize and manage the deployed solutions• Mentored other associates to gain a deeper knowledge of Allscripts EMR Solutions and methodology.• Mediated between IT infrastructure team, Business Intelligence, Interface team and other personnel to assist with resolution of system issues.• Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.• Gained and implemented Expert level knowledge on core Acute Care Application which includes various modules as Clinical Documentation/Orders/ order sets/Core Configuration/User Set up/ Security, Analytics, MU.• Onsite Visits for Implementation, Training and streamlining client's workflow.• Functioned as Service Delivery manager for one of our clients for a year with major responsibilities to ensure timely delivery of projects, forecasting resource utilization, meet contract targets/SLA's and to hold weekly meetings to discuss the project updates.• MMU2/eCQM Implementation at various sites• Developed testing scripts and conducted Software upgrade testing for various modules with every release/Upgrade.• Formulating work breakdown structure with details of the timeline and milestones to be attained.• Conducted daily meetings with the teammembers/Project managers to discuss the updates on the project.• Developed process documents based on discussions with clients and to train the team members on the same.• Held weekly calls with the clients to discuss the progress on the work and any updates required. Show less • Clinical lead for multiple US based clients (Eastern and Western Region)• Worked with client IT team and physicians directly to gather specifications and requirements for clinical workflow designs and modifications.• Assessed business needs and problem areas to create focused solutions.• Conducted the implementation of solutions and designated Clinical products following a detailed project plan and in accordance with the contracted project scope.• Assisted the customer with the parameterization and configuration necessary to deliver the functionality defined in the contract scope documentation.• Advised clients on testing strategy and planning to ensure successful solution implementation• Served as the client's application expert, ensuring the system set up supports clinical workflow decisions.• Management of Service level agreements defined for the incidents and requests undertaken• SME for clinical Modules - Ordersets, clinical documents and flowsheets, Sunrise Ambulatory, Sunrise Pharmacy, C-CDA, Meaningful use objective measures and eCQM measures• Team processes management - QA documentation, request and incident management and documentation• Developed flowcharts and diagrams to describe and lay out logical operational steps.• Investigated and addressed system issues to enhance usability and improve functionality.• Conducted knowledge transfer session on the EMR• Providing weekly status reports throughout the project lifecycle to assist management eliminate risks and increase the likelihood of project success Show less • Got an opportunity to work on few of the critical accounts and supported them on variety of configuration requests ranging from clinical documents, Ordersets, Lab items, upgrade support and testing.• Started handling small projects and client interactions individually.• Given the responsibility to lead transitioning of 3 US accounts from pre implementation team to support post implementation phase.• Prepared transition documents to ensure all the details are handed over properly for smooth post go live support.• Assigned as incident management lead for new go live accounts.• Resolved and helped team resolve more than 2000+ incidents in an year along while managing other client requests also Show less • Got trained on Allscripts EMR• Coordinated with other team (Business intelligence, Interfaces ) to understand their roles and functions to better support coordinated projects.• Applied clinical knowledge to interact with physicians and resolve any clinical workflow issues.• Ensured all the service level agreements for incidents are met though timely follow-up and closure of incidents.• On call over weekends to support any critical and patient safety incidents• Learned to manage client calls, estimating the requests/projects.• On job classroom and self-learning of features and other modules of Allscripts portfolio. Show less

  • Manager - Managed Services

    Apr 2020 - Sept 2021

  • Associate Manager

    Feb 2018 - Apr 2020

  • Expert Implementation Consultant

    Sept 2016 - Jan 2018

  • Senior Implementation Consultant

    Apr 2015 - Aug 2016

  • Implementation Consultant

    Mar 2013 - Mar 2015

  • Implementation Analyst

    Oct 2011 - Mar 2013
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  Tech mahindra

  Sept 2021 - May 2022

  Project manager - healthcare it
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  Citiustech

  May 2022 - Mar 2023

  Senior healthcare consultant - 1
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  Altera digital health

  Mar 2023 - now

  - Lead a team of 50+ professionals, including managers, providing support for Sunrise products across multiple modules: Acute Care, Ambulatory, Emergency, Pharmacy, Surgery, and Radiology.- Oversee successful delivery of projects for 30+ clients, ensuring timely and effective service and customer satisfaction.- Manage operational goals, including utilization, SLAs, quality, and team performance.- Serve as the Subject Matter Expert (SME) to resolve complex issues, offering guidance to team members, and driving proactive client support for regulatory updates (eCQMs, AUR, FHIR).- Drive team adherence to ITIL processes, ISO standards, and best practices, achieving audit success with zero non-compliances.- Conduct performance reviews, track KPIs, and implement improvements to maintain high-quality service delivery.- Foster a "client-first" attitude, ensuring efficient service delivery while maintaining team culture and work-life balance. Show less

  • Senior Manager

    Mar 2023 - now

  • Manager - Development

    Mar 2023 - Jan 2024