Adam Griego

Experience

• 

  New Orleans City Park

  Aug 2008 - Dec 2010

  Amusement Park Operator

  I worked here on weekends during my junior and senior years of high school. I try to work during holiday breaks, whenever I can.

• 

  Tulane University

  Feb 2011 - May 2019

  -Oversaw the implementation and overall application build of Technoloutions' Slate application management platform for participating Tulane Graduate Schools-Managed the collection of Graduate admission data for a monthly report-Recruited students from Mississippi and the Carolinas throughout the application review process-Planned and lead training workshops for Graduate partners-Troubleshot issues that partners had with their application management systems -Prepared Reimbursement Reports for all Counseling Staff-Processed and Monitored all Invoice Payments-Maintained and Projected Office Budget -Met with prospective Students -Kept Office Materials Up-to-Date-Provided Cost Analysis Statements to Upper Management -Organize files for prospective students-Answer all phone calls and emails that are directed to the front desk-Prepare materials for campus events such as tours and preview days Keep office refrigerator stocked and appealing for all office visitorsHandle different occupational situations when needed GWA President for 2012 Calendar Year; Job involves organizing meetings for over 120 members and remaining in contact with all members while making sure everyone is organizedConsolidate files so that perspective students' applications are complete and strengthened my problem solver skills as an Intern in the Admissions Office Organized over 600 Move in Volunteers for Move in Day 2011 to move in over 1600 freshmen into seven freshmen dormsCoordinated the parent pathway after the President's Convocation for Tulane University for Freshmen Move in DayChosen to be one of three interns for this upcoming New Student Orientation

  • Assistant Director Of Operations

    Mar 2017 - May 2019

  • Office Manager II

    May 2014 - Feb 2017

  • Office of Undergraduate Admission Intern

    Jan 2012 - May 2014

  • VP Student Affairs Student Worker

    Aug 2011 - May 2014

  • Green Wave Ambassador

    Sept 2010 - May 2014

  • Orientation Team Leader

    Feb 2011 - Oct 2012
• 

  New Orleans Zephyrs

  May 2013 - Aug 2013

  Group Sales and Marketing Intern

  -Organized and input invoices to make sure that bills were paid on time-Made cold calls around the community trying to sell different ticket packages and hospitality options-Interacted with and made deliveries to people around the community

• 

  Challenge Entertainment

  Feb 2016 - May 2017

  Trivia Host

  -Emcee a 2 hour long trivia show once a week

• 

  Lucid, LLC

  Jun 2019 - Apr 2022

  -Managed a team of Project Success Analysts who utilize our Marketplace technology to achieve our client’s research goals-Facilitated training and onboarding, promoted employee retention, and conducted performance evaluations-Developed a robust understanding of the company, the market research and ad effectiveness industries, and how our Marketplace technology can solve our client’s challenges-Gained a deep knowledge of all aspects of Lucid’s proprietary software-Supported Project Success Analysts to gain a working understanding of clients’ businesses and goals to identify and execute opportunities for existing and new clients-Developed strong working relationships with external client personnel, anticipating client needs and ensuring high levels of customer service while adhering to client budget-Worked closely with Project Success Analysts to understand project needs, recommend optimal solutions, and coordinate with internal teams and external partners to successfully deliver projects on time and in budget-Suggested, standardized, and scaled policies, procedures, and best practices that improve team operations-Compiled and extracted data from various sources (Lucid’s proprietary software, Microsoft Excel, PowerBI, Salesforce, Qualtrics, etc.) to present data to internal and external clients-Collaborated with Project Success leadership and other Lucid teams such as Sales, Product, and Finance to ensure seamless project execution Show less -Utilize Lucid’s proprietary software to execute sampling strategies for concurrent research projects, while meeting customer expectation and budget.-Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process.-Work with customers to understand project needs, recommend optimal solutions, and coordinate with internal teams and external partners to successfully deliver.-Ensure high levels of customer service are provided to our customers.-Lead all post-sale communication via email and phone, while managing client expectations and problem solving as issues arise-Develop a full understanding of the company, the market research industry, and how Fulcrum technology can solve challenges.-Compile and extract data from various sources (SSRS, PowerBI, Salesforce, Fulcrum, etc) to draw conclusions that are presented to internal and external clients.-Collaborate with the account team, business development and resource management teams as necessary to achieve team goals.-Identify strategies for automating and implementing efficient work management processes Show less

  • Senior Manager, Project Success

    Apr 2021 - Apr 2022

  • Consultant, Project Success

    Sept 2020 - Apr 2021

  • Senior Analyst, Project Success

    Jun 2019 - Aug 2020
• 

  Cint

  Apr 2022 - now

  -Serve as the main point of contact for Product and Tech teams, ensuring their essential needs are supported throughout the product migration and integration process-Collaborate with cross-functional teams to build out and track new processes to facilitate a smooth transition during and post-migration-Develop and implement global rollout strategies for managed service processes, ensuring compliance and consistency across all regions-Manage the implementation and training processes during the migration and integration onto the new universal platform-Coordinate with stakeholders to define project scope, objectives, and deliverables related to the integration process-Identify potential risks and issues during the migration process and proactively develop mitigation strategies-Work with global delivery teams to facilitate key migration updates​ Show less -Managed a team of people managers who have a combined 20 people reporting into them-Worked with leadership to create sustainable and easily executable growth plans-Developed strategic initiatives for our operations team to prepare for short-term and long-term sales goals-Contributed in working groups with our product team as they finalized a new product scheduled for 2024-Created and implemented recurring global team Stand Up meetings for information sharing and training-Became the operational point of contact for clients during project escalations-Identified and improved issues within our current working model Show less -Managed six individual contributors and one people manager and worked with them to make sure their and their team’s targets were achieved on a quarterly basis-Oversaw a team who delivered over $50M from January 2021 to December 2022-Worked with new leadership team to manage, create, and rollout new operational procedures throughout the post-acquisition process-Prepared and led biweekly Project Success Stand Up meeting-Monitored and worked with our full team to maintain a clean revenue pipeline for forecasting analysis-Developed and operationalized an escalation process for our clients to follow-Acted as first point of contact for all escalations involving our team’s individual contributors-Maintained updated documentation such as internal training materials, individual contributors’ pacing figures, and internal user groups within both Google and Slack-Contributed in multiple cross-functional working groups including most recently a team focused on the integration between Lucid and Cint Show less

  • Director, Project Success Americas

    Jun 2024 - now

  • Associate Director of Global Delivery Ops and Migration

    Jul 2023 - Jun 2024

  • Associate Director, Project Success

    Apr 2023 - Jul 2023

  • Senior Manager, Project Success

    Apr 2022 - Apr 2023