Alison Williams

Experience

• 

  FedEx Corporation

  Jul 2000 - Aug 2014

  Sales Support Specialist- Worldwide Sales

  Held positions in Sales Support, Corporate Accounts Receivable, Expedited Sales, and Claims; each required strong Customer Service skills, while serving as a liaison between multiple parties both internally and externally. Generated and conducted Customer Business Reviews. Investigate, develop, and initiate corrective action for solutions to improve customer’s overall experience. Awarded the FedEx Purple Promise Quality Award. Reduced receivables on Global Strategic Accounts by over $1 million. Show less

• 

  Saddle Creek Logistics Services

  Sept 2014 - now

  Supports company fulfillment business to achieve desired financial and service results. Performs analysis of financial performance, production performance, parcel freight and billing invoices. Responds to requests for proposals of parcel freight opportunities. Interacts and develops key relationships with internal stakeholders, outside vendors as well as current and prospective customers. Interfaces across all company functional areas in support of fulfillment businessneeds.* Provides timely and accurate monthly reporting and analysis as directed• Analyzes fulfillment financial performance to create reports, metrics and presentations• Analyzes production data to create reports, metrics and presentations• Assist the business development team by responding to requests for proposals (RFP’s) from customers for parcel freight opportunities• Assist the solutions group by identifying the best facility from a cost and time in transit standpoint using parcel data• Generates customer invoices on a routine basis• Develops relationships with various parcel carriers and consolidators Show less

  • Manager, Client Services Support

    Apr 2024 - now

  • Analyst, Continuous Improvement

    Nov 2018 - Apr 2024

  • Analyst, Fulfillment Support

    Nov 2015 - Nov 2018

  • Business Development Coordinator

    Sept 2014 - Nov 2015