Ismail Ibrahim

Experience

• 

  The Agriculture Bank of Sudan

  Jun 2012 - Apr 2013

  Investment Officer

  - Led the conclusion of structured investment deals and provided crucial support for financing and loan transactions, driving profitability and success. - Prepared feasibility studies for deals and explored profitability opportunities.

• 

  Balad Bank

  May 2013 - Mar 2022

  - Maintained top-notch customer service and ensured high satisfaction standards.- Proactively implemented measures to enhance service quality.- Conducted customer service excellence training for a team of 20 employees. - Managed marketing budgets with data-driven focus.- Contributed to 3 marketing studies for branch expansions.- Led rebranding initiatives and spearheaded effective advertising campaigns. - Managed transaction services meticulously, demonstrating deep product knowledge and ensuring flawless execution. - Managed daily financial transactions averaging SDG 3,000,000 without discrepancies.

  • Senior Customer Service Executive

    Feb 2018 - Mar 2022

  • Marketing Executive

    Jun 2015 - Jan 2018

  • Bank Teller

    May 2013 - May 2015
• 

  Hamed M. Al Kaff Trading Establishment - UAE

  Apr 2022 - Apr 2023

  Marketing Dept Manager

  - Pioneered marketing strategies for 25% annual sales increase.- Enhanced customer base by 20% in one year.- Strengthened brand presence through website development and social media enhancement.

• 

  Kenzel innovative

  Mar 2024 - now

  Marketing Trainer

  A marketing specialist providing professional training in the following areas:- Fundamental Marketing Principles.- Digital Marketing Strategies.- Sports Marketing Techniques.- Customer Service Excellence Practices.