Ivan Valkov

Experience

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  Atlantis Net Ltd.

  Jul 2002 - May 2003

  IT specialist

  Deployment and maintenance of local area networks; Computer Sales with emphasis on customer service (providing guidance and preparing offers); Hardware support for PC’s – assembling, installing and upgrading computers.

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  Atlantis Net ltd.

  Dec 2003 - May 2005

  IT Lead

  Leading a team of IT specialists for deployment and support of local area networks;Building core wireless networks;Ensuring local and wireless networks are properly maintained;Providing training and guidance to the new employees.

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  I-Verso Ltd.

  Dec 2005 - Sept 2009

  IT Project Manager

  Planning, managing, coordinating, implementing and delivering project solutions - video surveillance systems; access control systems for residential and business buildings and hotels; IP based network solutions (computer networks, VoIP telephone systems; wireless networks, etc);Ensuring project goals are met within the established timeframe, budget, quality, and customer satisfaction;Managing project team and multiple outside vendors to ensure successful services delivery.

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  Hewlett Packard Enterprise

  Oct 2009 - Mar 2017

  Main contact for operational issues representing delivery of all services to the customer: management of the customer expectations.Works with AST & all delivery teams to timely, cost effective delivery of SLAs identifying & recommending optimization while managing scope, resources and coordination.Day-to-day management of delivery, issue resolution and effective risk management.Support Client Management and Sales Support Team for the development of all proposalsParticipate in the review and sign off of proposals to ensure that the proposals are of highest quality, achievable and competitive. Show less Providing guidance, instruction, direction and leadership to a team of Critical Incident Managers (CIM) for a demanding customer, ensuring CIM service is delivered at agreed SLA;Account on-boarding activities: adapting HP Incident Management process to current customer expectations, working in a close relationship with the customer and HP Account Delivery Management;Preparation and maintenance of Incident Process Management L5 documentation;Single Point of Contact (SPOC) for business critical customers, working closely with other ITIL process Managers in order to ensure common collaboration Show less

  • Account Delivery Manager

    Nov 2015 - Mar 2017

  • EMEA Critical Incident Manager – Team Lead

    Mar 2012 - Oct 2015

  • EMEA Critical Incident Manager

    Oct 2009 - Feb 2012
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  DXC Technology

  Apr 2017 - now

  Lead Account Run Lead

  Accountable owner of the day-to-day customer relationship for the delivery of the contracted services. Ensure customer needs and contract requirements / Service Level Agreements are met. Lead and manage the delivery teams responsible for the delivery of contracted services to customers and meeting financial commitments.Responsible for proactive productivity improvement across the delivery organization.Conduct monthly service reviews with the client.Provide leadership for the entire delivery team across offshore and nearshore working closely with local teams and offshore/nearshore delivery managers.Owns expense/cost target commitments for all service delivery requirements implementing & monitoring expense controls.Main contact for operational issues and client escalations, representing delivery of all services to the customer: management of the customer expectations. Show less