Jay Shah

Experience

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  Sumeet Sales Agency

  Dec 2016 - Mar 2018

  Sales Executive

  • Regularly exceed targeted goals by 10% - 20%• Competitively prospect new business in local and regional territories • Supervised staff of more than 8, communicated job expectations and provided with support to team to meet sales target• Generated new business through successful networking and promoting • Planned and organized ways to maximize efficiency and time in business• Emphasized product features based on analysis of customer’s need• Used networking opportunities to create successful, ongoing business relationships• Drafted sales proposals and managed contracts Show less

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  IO Solutions Call Center

  Nov 2018 - Nov 2019

  Sales Representative

  • Conducted extensive outbound calling to educate customers on new products, and providing value added services • Fearless cold caller with negotiation skills to sell and upsell services to new and existing clients • Maintained database (ICM) and lead generation of prospective client information• Assisted customers with inquiries related to product and services over the phone, and occasionally via live chat, and email • Effectively trained junior sales representatives

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  Cégep de la Gaspésie et des Îles

  Nov 2019 - Mar 2020

  Mobile Application Developer

  Restaurant Automation application -This application is designed to reduce the manpower in a restaurant. It will also emphasize on automating most of the things which is booking table, ordering food, paying off the bills and so on.Responsibilities:Technologies: Python, NetBeans, Android Studio, MySQL, Git, JustinMind and Slack.• Designing Software Systems Application Architecture to document the flow and component specification using Lucid Charts• Designing and implementing various restaurant Rest APIs• Leveraging Yelp Fusion API to get local business information to create dummy data• Generating database using MySQL to store orders, amount, user information and table reservations• Collaborating on integrating Database and backend system Show less

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  Concentrix

  Nov 2020 - Jan 2022

  • Resolving customer issues like information on services, tech services and/or advanced troubleshooting of technical products using defined problem-solving methodology• Ensuring efficient and effective delivery of services to the customers that are in accordance to the Key Performance Indicators (KPI’s)• Analyzing problems, managing incidents and responding to various SLA’s• Responding to inquiries, questions, and concerns of Tier 1 and being the final point of contact • Triaging to cross-functional engineering teams in case of any unresolved issues• Consulting internal tools, computerized database, manuals, circulars or internal resources for information on resolution procedures• Providing assistance in floor support, and training and mentoring advisors• Making recommendations to improve the quality of current technical manuals, and processes to enhance learning for employees• Undertaking other ad-hoc duties and responsibilities similar to Tier 1 Show less • Providing timely and efficient support regarding different operating systems and a wide range of devices including but not limited to laptops, computers, and mobile phones to provide customized solutions• Settling troubleshooting issues like account provisioning, peripherals, device functionality and configuration, network connectivity, and software issues• Solving over 98% customer issues without triaging them to tier 2• Cultivating and Maintaining strong relationships with internal and external stakeholders• Constructing individual case reference file and update case management database• Listening to customer problems and asking appropriate questions to effectively troubleshoot, and resolve various hardware and software related issues• Liaising with vendors to develop a structured flow of communication to improve customer service processes• Making recommendations to improve the quality of current technical manuals, and processes to enhance learning for employees• Initiating dispatch procedure for shipment related to various devices• Supporting other team members in case of any unresolved issue Show less

  • Senior Technical Support Analyst

    Sept 2021 - Jan 2022

  • Technical Support anlyst II

    Mar 2021 - Aug 2021

  • Technical Support Analyst

    Nov 2020 - Feb 2021
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  TD Insurance

  Feb 2022 - Mar 2024

  Insurance Analyst

  • Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding auto and home insurance• Ensuring customer problems and queries are handled appropriately and engaging with cross functional teams like underwriters, claims, account teams and colleagues to expedite processes and elevate client experience• Achieving and exceeding monthly sales target and identify new opportunities for referrals by corresponding insurance risk.• Maintained strict adherence to regulatory compliance standards as per UW, FSRA and IBC, ensuring ethical and legal practices in all transactions• Utilized tools such as Guidewire, Claim Center Asksage, Billing Center, Power Apps, MS Office for efficient client management, policy processing and data analysis.• Created a database for sales to track the team progresses as a Sales SME • Encouraged team members to leverage ID8 and TD Appreciate platforms as an engagement SME Show less

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  Aviva Canada

  Apr 2024 - now

  Claims Analyst