Patrick Conlon

Experience

• 

  The Wendy's Company

  Aug 2002 - Nov 2010

  Restaurant Manager

  Manage all staff to serve our customers quickly and efficiently while minimizing waste, profit loss, and increase customer happiness to retain a satisfied customer base. Staff hiring, scheduling, and training as well. Training management staff for other stores was entrusted to my oversight.

• 

  Xerox

  Nov 2010 - Dec 2013

  Customer Care Trainer

  Train all new hires to be Apple Technical Support Advisors, and after they had enough experience, train them to be Senior Advisors (Tier 2) on Apple computers and iOS devices. Development of ongoing education and recertification was also required.

• 

  Yardi

  Dec 2013 - now

  Technical Account Manager

  Implement and train new clients on PAYscan software and troubleshoot issues that arise during this process through the use of general computer troubleshooting and SQL statements