Bristi Ganguly

Experience

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  IntegrityWeb Informatics Pvt. Ltd.

  Jul 2018 - Jun 2021

  Associate Java Developer and Quality Assurance Engineer

  ‣ Responsible for developing core features and functionalities of a social application which is used byover tens of thousands of users worldwide.‣ Responsible for overseeing the quality approval process from end-to-end.‣ Lead tester for the application; conducts end-to-end testing - both manual and automation testing.‣ Conducted concurrency test and overall performance testing of the application.‣ Part of a robust customer support team that boosted customer satisfaction index upto 3x.‣ Scrum practitioner and a part of a cohesive agile workflow unit. Show less

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  IBM

  Jun 2021 - Nov 2023

  Senior System Engineer

  I drive mission-critical projects focused on order management, service management, and central billing systems. My responsibilities include:- Collaborating with US Federal Government contract sales and acquisition teams through the AT&T EIS module.- Managing order tracking, submission, and workflow processes.- Overseeing billing systems, from generating invoices to dispute resolution and payment management.- Excelling in stakeholder management, ensuring seamless communication and critical incident resolution.- Efficiently managing service queues, task allocation, and task progress reporting.- Leading data analysis and root cause analysis efforts, ensuring timely incident resolution.- Facilitating knowledge transfer sessions and contributing to knowledge assets.- Successfully contributing to process improvements and adherence.- Embracing Agile methodologies and supporting user story grooming and sizing.- Upholding coding standards, conducting code reviews, and ensuring quality deliverables.- Extensive experience in Java, Spring REST, Spring Core, and Core Java. Show less

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  Cognizant

  Nov 2023 - now

  Associate