Sushanth B Rai

Experience

• 

  Tata Consultancy Services

  Dec 2014 - Mar 2018

  System Engineer

  Production Support - Capital MarketsSupported applications used by Front Office users in Fixed Income Capital markets for Royal Bank of Canada. Liaise with Developers, other support teams and Infrastructure teams to provide uninterrupted support to business.Skills: Unix, Shell Scripting, SQLTools: ITRS Geneos.

• 

  Nomura

  Mar 2018 - Aug 2022

  Senior Support Analyst

  Production Services - Prime BrokerageSupport Applications used for Prime Brokerage services. Provide tech coverage to users in Front Office ( Client Services), Middle Office (Operations) and Risk Management. Support covers applications used for trade and wire capture, reference data and access management, client billing, reporting, risk and portfolio margining. Cater to client queries on trade capturing and reporting processes/issues within Prime. Liaise with Developers, other support teams and Infrastructure teams to ensure the continuity of business.Skills: UNIX, Shell Scripting, SQL. Tools: Autosys, Service Now Show less

• 

  Morgan Stanley

  Aug 2022 - now

  • Support Morgan Stanley’s Repo Trading platform.• Troubleshoot user queries regarding issues with application usage, trade life cycle events, access issues etc.• Manage user expectations and concerns by hosting monthly calls with users, management, and developers to clarify business issues, identify problems and suggest changes/solutions.• Perform day-to-day support activities like event management, alert monitoring and batch monitoring to maximize system availability. • Support batches • Participate in disaster recovery exercises.• Automate repetitive tasks like SOD checks, data extraction for senior management etc. to reduce toil• Work on system hygiene and toil items Show less

  • Director

    Jan 2024 - now

  • Manager

    Aug 2022 - Jan 2024