Austin McConnell

Experience

• 

  Fresh-Trips

  Jan 2015 - Dec 2015

  Senior Trip Specialist

  Sharpened communication/customer service skills while thinking quickly, creatively, and effectively. Maintained a high level of customer satisfaction regardless of the situation. Engaged and became efficient with the use of CRM platforms.

• 

  Fresh Jets

  Jan 2015 - Dec 2015

  Sales Representative

  Sold and managed the customer service side of the private jet industry, requiring the highest level of customer service and care in regards to exceeding expectations of the people within a high net worth niche. Represented the company at community and charity events for brand recognition and potential new accounts.

• 

  Everything Executive

  Jan 2015 - Dec 2015

  Part Owner & Manager

  Promoted within two weeks of starting to manage and oversee the day-to-day operations within another high-end luxury service. Hired and fired employees, generated and maintained customer accounts, dispatched drivers, and administered all payroll and accounting functions.

• 

  Bluewolf, an IBM Company

  Jul 2016 - Sept 2020

  Currently spending my days consulting on strategic solutions, processes, and handling the actual build within Marketo for clients in all realms. Helping companies on a daily basis to guide and assist clients with their ideal business outcomes and visions, ultimately turning them into realities.

  • Client Advisor - Enterprise & Commercial

    Feb 2019 - Sept 2020

  • Consultant - Marketing Services

    Apr 2018 - Feb 2019

  • Marketing Services - Business Analyst

    Jul 2016 - Apr 2018
• 

  Publicis Sapient

  Sept 2020 - now

  • Engagement Manager

    Mar 2021 - now

  • Senior Product Manager - Salesforce Marketing Cloud

    Sept 2020 - Mar 2021