SHUKTHIJA ITAGI

Experience

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  HGS - Hinduja Global Solutions

  Jan 2013 - Jun 2014

  Customer Relationship Executive

  Handled Level 2 Escalation cases and provide one-time resolution to the customers

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  CAPITA INDIA PRIVATE LIMITED

  Jul 2014 - Dec 2016

  Senior Executive

  Served as an Operational MIS reporting Analyst. Designed and distributed Productivity Reports at a management level to access staff productivity. Generated Time Utilization Reports to track resources usage in the process. Generated Operational Reports detailing operational counts such as closers, inflow, pend, and handoffs. Created and distributed KPI reports ranking advisors based on productivity percentage, number of days worked, time utilized and quality scores for the month.Proficiency in data analysis and generating tables using ExcelProven ability in data cleaning and validation for quality reportsExcellent reporting and presentation skills in MS Word and MS Power Point Excellent knowledge in MS excel functions and Pivot tablesCreating charts for easy representation of complex summary tablesPreparing Ad-hoc Analysis reports independently when management requires Show less

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  Jana Small Finance Bank

  Dec 2016 - Jun 2020

  As an owner of Leave and Attendance Module, implemented changes to accommodate different types of leaves in the system based on business decisions by coordinating with HRIS vendors, played key role in developing organization's Leave policy, Integrated the HRIS system with a Mobile App to allow employees to punch in their attendance through mobile device. Managed the coordination and closure of holidays for the entire organization on a state-wise basis within the HRIS system. Implemented Roster and Half day leave module in HRIS systems. Introduced a process for PL deduction for employees reporting to late work, helped in improving discipline within the Organization. Managed HRIS transition including data migration and configuration of Leave and Attendance module. Responsible for stabilization of the Leave and Attendance module within the new HRIS. Generated and published leave and attendance dashboard reports on a daily, weekly, and monthly basis to Leadership Team. Responsible to share the attendance regularization, LOP and LOPR inputs for payroll processing. Successfully implemented customized reports and dashboards in the new HRIS system to improve functionality. Ensuring a data quality in People Works/Workline systems as a SME. Show less Enrolling new hires on their start date and updating personal information in HRMS (People Works), Facilitating physical onboarding for Head Office employees at VP1 level and above, Managing employee data base for Personal, Professional, and Employee History - PAN India. Maintain and/or approve all data pertaining to employee records that are entered in People Works by employee/manager, Validating salary details of new hires and providing input to the payroll team. Generating and publishing reports such as Attrition, Transfer, Head Count, Left Employees Data, HR Dashboard - PAN India and Adhoc reports to Leadership Team. Managed Mediclaim data. Issuing Probation to Confirmation Letters (New hires), Experience Letters and Relieving Letters (Exit employees). Handling deactivation of exit employee credentials (such as official email id and other access related to organization) as a part of exit formalities. Show less

  • Assistant Manager Human Resources

    Apr 2019 - Jun 2020

  • Senior Executive Human Resources

    Dec 2016 - Mar 2019
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  Accenture

  Jun 2020 - now

  Human Resources Analyst

  Currently serving as a Subject Matter Expert (SME) in Performance Management & Succession Planning within the HR Team. Ensuing timely and high quality resolutions through process as a Quality Control (QC)/ SME. Managing the completion of the Performance cycle as per organization timelines, responsible for End-to-end management of Midyear and Annual year Performance cycle. Collaborating with cross functional teams to meet TAT goals, Handling client calls to facilitate information flow between Business, COEs and Leadership Teams, Managing various analyses such as CSAT & DSAT, escalations, RCA, On Hold tickets, leads a Monthly Operational Reviews (MOR), publishing daily, monthly standard reports on ticket activities and process/productivity metrics to Management. Publishing reports on employee list seeking for Relocation, advancement and also Adhoc/Custom reports to Leadership. Handling internal and external calibration calls between COEs. and Leadership Team. Analyzing performance review completion trends and presenting reports to the business. HRIS tools used are Workday and MTC. Ticketing tool used is Service-now Show less