Rohit Dehariya

Experience

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  Jio

  Feb 2015 - Apr 2018

  RF Engineer

  As a telecommunications engineer, I conducted various tasks to ensure smooth network connectivity and optimized coverage. These tasks included single site verification, comprehensive coverage drives, various tests to ensure seamless network connectivity, analysis of drive test and log files, design of LTE in-building solutions, and optimization of various sites.

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  Bharti Airtel Limited

  Feb 2019 - May 2020

  Warehouse Supervisor

  As a warehouse supervisor, I oversee daily operations of the warehouse, manage inventory levels, plan and coordinate warehouse activities for timely order fulfilment, maintain safety regulations and company policies, develop standard operating procedures, optimize warehouse layout, collaborate with cross-functional teams, use management systems to track inventory, and monitors performance metrics to achieve performance targets through continuous improvement initiatives.

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  Butterfly Management

  Nov 2021 - Oct 2022

  Logistics Coordinator

  Performed planning and coordinating the transportation of goods from suppliers to customers efficiently and cost-effectively. My job includes managing inventory levels, ordering supplies, and coordinating the selection of carriers for shipping. As Logistics Coordinator I also monitor shipment status, communicate updates to stakeholders, and ensure compliance with regulations and company standards. I identify and implement process improvements, collaborate with cross-functional teams, and conduct analysis of logistics data to identify areas for improvement. Additionally, l was responsible for training and supervising staff, including monitoring their performance and providing feedback. Show less

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  Foundever

  Mar 2023 - Aug 2023

  Learning Specialist

  Deliver exceptional customer service by addressing inquiries, managing accounts, and resolving issues effectively.Maintain up-to-date knowledge of bank products, adeptly promoting and cross-selling services to customers.Execute precise and efficient financial transactions such as transfers and bill payments.Ensure compliance with banking regulations, guaranteeing meticulous service and documentation.Provide expert assistance with online banking, offering guidance and troubleshooting for digital services.Foster teamwork by collaborating with colleagues, contributing to collective success, and remaining abreast of industry trends.Safeguard confidential customer data with discretion and uphold stringent data security protocols. Show less

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  Westpac Group

  Aug 2023 - Nov 2023

  Learning And Development Specialist

  Manage outbound and inbound calls efficiently utilizing automated dialing systems and CRM platforms. Utilize automated communication tools (emails, letters, texts) for reminders.Utilize bank-specific software to evaluate account status, securely process payments, establish auto-payments, and accurately document interactions within CRM systems.Employ structured scripts to negotiate payment plans, elucidate non-payment consequences, and address customer inquiries utilizing knowledge bases.Ensure adherence to FDCPA and other regulatory requirements, meticulously maintain records, conduct account audits, and generate reports utilizing BI tools.Foster collaboration with legal, accounting, and customer service teams to discuss trends and strategies. Utilize root cause analysis to proactively mitigate future delinquencies.Stay abreast of evolving laws and policies through completion of compliance courses. Enhance skills through ongoing training and e-learning platforms Show less

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  SIFAR PTY LTD

  Nov 2023 - now

  Network Engineer

  Designed and implemented scalable and resilient fiber optic network architecture.Created detailed network blueprints and technical specifications for fiber installations.Developed compliant network diagrams and specifications adhering to AS/CA S009:2013 standards.Installed, configured, and maintained fiber optic cables, OLTs, ONTs, switches, and routers.Conducted rigorous end-to-end testing and validation to ensure network performance and reliability.Utilized network monitoring tools such as SolarWinds and Nagios to maintain high availability and performance.Employed root cause analysis and rapid troubleshooting to swiftly resolve network outages and degradation.Implemented robust security protocols, including encryption and access control, to fortify the fiber network.Maintained meticulous records of network configurations, changes, and upgrades using network management systems.Generated technical reports and performance metrics for network audits and optimization.Led fiber network deployment projects, ensuring adherence to timelines and budgets.Ensured compliance with industry standards (ITU-T, IEEE) and regulatory requirements for all network deployments.Enhanced customer experience by developing and refining service protocols for fiber network services.Collaborated with cross-functional teams to streamline network operations and project management.Conducted advanced network capacity analysis using modeling tools to forecast and plan for future demands. Show less