Jordan Rush

Experience

• 

  Vivendi

  May 2007 - Nov 2008

  Quality Assurance Technician

  Duties include creating & using various test plans, writing new bugs to the database, keeping track of blocked issues, rechecked previous “fixed” issues, adding information to unreproducible bugs, reopening previously fixed issues, verifying fixes on new builds/or most recently updated version software, testing the software against different network latency situations, managing crash dumps, and keeping logs of major issues discovered late in the project life cycle.

• 

  Freelance Computer Services

  Jan 2008 - Apr 2015

  Information Technology Consultant

  Specific examples of tasks completed include building, dismantling, and transporting workstations; installing internal, laptop & portable hard disk drives; installing card reader hardware & software; installing network & local printers; modem installation; router setup & configuration (including Quality Of Service management, MAC address filtering, port forwarding); installing audio, video & capture PCI cards; audio/video setup (including projectors, surround sound, various TV display regions & resolutions); operating system installations for servers, desktops, laptops, tablets & phones; remote/network OS installation; domain user creation, migration and management; BIOS updates & configuration; Registry edits when necessary; updating drivers through vendor specific websites or Windows Update; antivirus & firewall troubleshooting (including OS rollbacks, virus removal, Safe Mode booting, and malware quarantining); ease of access for older clientele; digital camera connection & management; replacing printer cartridges, drums & paper; software serial code management; and following cable management guidelines. Show less

• 

  Activision

  Nov 2008 - Apr 2009

  Quality Assurance Product Support

  Duties include creating & using various test plans, writing new bugs to the database, keeping track of blocked issues, rechecked previous “fixed” issues, adding information to unreproducible bugs, reopening previously fixed issues, verifying fixes on new builds/or most recently updated version software, testing the software against different network latency situations, managing crash dumps, and keeping logs of major issues discovered late in the project life cycle.

• 

  Healthcare Automation Solutions

  May 2009 - Jul 2009

  Server Documentation/Maintenance Consultant

  Supplied the Chief Executive Officer with server documentation, server maintenance, implementation of new software, tweaking of current software, and backup of sensitive medical files.

• 

  2K

  May 2011 - Jun 2011

  Quality Assurance Tester

  Responsibilities include utilizing & creating various test plans; adding, blocking, fix checking, appending information, reopening & verifying bugs; experimenting with various online situations; and keeping extensive logs of daily activity.

• 

  Konami Digital Entertainment

  Jul 2011 - Sept 2012

  Quality Assurance Engineer

  Responsibilities include utilizing & creating various test plans; adding, blocking, appending information, reopening & fix verifying bugs; experimenting with various online situations; and keeping extensive logs of daily activity.

• 

  DIGITAL Hearts USA Inc.

  Sept 2012 - Oct 2012

  Quality Assurance Specialist

  Responsibilities include utilizing & creating various test plans; adding, blocking, appending information, reopening & fix verifying bugs; experimenting with various online situations; and keeping extensive logs of daily activity.

• 

  DIRECTV

  Oct 2012 - Mar 2013

  Software Quality Assurance Engineer

  Used numerous hardware related to broadcast media transmission; including standard/high definition set-top box receivers, standard/high definition STB recorders, local client boxes, remote client transcoding boxes, broadband adaptors, remote controls, modulators, radio transponder frequencies, satellites, HDMI switches, routers, Apple TV, phones & tablets.

• 

  Square Enix

  Aug 2013 - Oct 2013

  Localization Tester

  Responsibilities include language localization, mounting & emulating builds, editing & creating various test plans; adding, appending information & fix verifying bugs, keeping extensive logs of daily activity, issue tracking, loading/unloading of executables & crash dump files, and capturing of video & screenshots while using Dell Wyse Virtualization, Microsoft SharePoint, Microsoft Office Suite, Nintendo 3DS, Windows 7, Windows 8 & Jira.

• 

  Unisys

  Jan 2014 - Apr 2014

  NOC Team Member

  Specific examples of tasks completed include transporting workstations; installing network & local printers; operating system installations for desktops; remote/network OS installation; BIOS updates & configuration; IMAC (Installs/Moves/Adds/Changes) for hardware alterations such as CMOS battery resets, RAM, power supplies, internal & external storage drives, printers, etc; and software assistance including but not limited to; Microsoft System Center Configuration Manager 2012, Microsoft Office 2010, proprietary software packages, maintenance tools, firmware & software updates. Show less

• 

  JCDecaux

  May 2014 - now

  JCD NOC Tech 1 duties plus; transporting hardware & tools; maintenance troubleshooting/replacement of LED tiles, LCD screens, client players, networking equipment, Rolex clocks, scanners, personal device charging equipment, power supplies, cables; use of scissor lift (certified) & ladder; adding/appending/verifying information in tracking database; strategic shutdown/startup of all equipment due to power outage; compiling & distributing regional status reports; partial training of new technicians. Show less

  • Information Technology Technical Manager

    Jan 2020 - now

  • Network Operations Center Manager

    Jan 2019 - Dec 2019

  • Network Operations Center Lead

    Jun 2018 - Dec 2018

  • Network Operations Center Technician III

    Jul 2017 - May 2018

  • Network Operations Center Technician II

    May 2015 - Jun 2017

  • Network Operations Center Technician I

    May 2014 - Apr 2015