Becky Hubert

Experience

• 

  Time Warner Cable

  Oct 1997 - Sept 2007

  Customer Care Representative - Residential

  Answered incoming calls in fast paced call center. Provided billing, technical support as well as attempted to upgrade existing customers on each customer interaction.

• 

  Time Warner Business Class

  Sept 2007 - May 2010

  Customer Care Representative - Business Class

  Provided billing support to all levels of Business Class customers throughout North East Ohio and Western Pennsylvania. I researched payments, issued credits, provided duplicate invoices, took payments, answered any billing type of question or concern. I provided manual invoices for Enterprise customers on a monthly, quarterly or annual basis. I have extensive knowledge dealing with the USAC program including processing, managing and billing through the ERATE program.I also reconciled all of the National accounts for my region on a monthly report. Show less

• 

  Spectrum (formerly Time Warner Cable)

  May 2010 - Sept 2014

  Business Class Sales Support Specialist

  Provide sales support to a group of eight Account Executives and their Sales Manager.Create sales opportunities for Account Executives including verifying the servicability of the customers' service location.Generate contracts for Account Executives then email the documents back to them for customer presentation.Obtain CSR details from losing LEC to ensure porting of all accurate numbers.Contact customers to verify validity of each opportunity. Contact customer and/or vendor to go over any discrepancies between LEC CSR and information provided to me to ensure a clean service order.Work with post sales groups to ensure smooth installation.Create Trunk Groups for PRI installations.Contact customers to obtain updated documents if needed.Schedule pre-installation appointments on eligible opportunities.Re-engage on sales impacting installation issues to resolve situations and move the opportunity forward to a successful installation. Show less

• 

  Spectrum Enterprise

  Sept 2014 - Oct 2017

  Senior Sales Support Specialist

  • Direct back-up for NEO sales support supervisor.• Direct Support Specialist for Government/Education Sales Teams• First line of support to a nation-wide sales support specialist group (100+)• Assigned work submitted by sales teams to the sales support specialist team.• Trained newly hired Sales Support Specialists on daily activities & complex order submissions.• Resolved aging/escalated orders.

• 

  Spectrum

  Jun 2018 - Mar 2019

  Residential Inbound Sales Specialist
• 

  Spectrum Enterprise

  Mar 2019 - now

  Client Services Manager

  Building and maintaining customer relationships with our enterprise customer database.