Amnah Ali

Experience

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  SAED.

  Nov 2018 - Oct 2019

  - Promoting the transfer of labor services and attracting new customers via email phone ext. Handling iqama, passports and the required documents to finish transferring the Servants, following up with the Ministry of Labor and General Directorate of Passports. preparing a daily detailed report on all new applications submitted from all branches in KSA

  • LEADER OF SPONSORSHIP & TRANSFER

    Mar 2019 - Oct 2019

  • Admin Customer service & sales

    Feb 2019 - Mar 2019

  • tele-seals

    Nov 2018 - Jan 2019
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  Riyad Bank

  Mar 2020 - Sept 2021

  Customer Service and Sales Consultant

  ‏As a Customer Service Consultant, I have developed strong skills in providing exceptional service and support to clients. My responsibilities include handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. I have experience in managing both inbound and outbound communication, whether via phone, email, or chat, and excel in addressing customer needs in a timely and professional manner. I focus on building strong relationships with customers, identifying their concerns, and offering tailored solutions to improve satisfaction. Additionally, I work closely with internal teams to escalate and resolve complex cases, always ensuring that customer service standards are Show less

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  Banque Saudi Fransi

  Aug 2021 - Sept 2022

  Customer Sales Consultant

  Experienced Customer Service and Sales Consultant with a proven ability to understand client needs and provide tailored banking solutions. Skilled in establishing and managing relationships with major companies, including negotiating agreements with key clients like ACWA Power to maximize the bank’s service reach. Demonstrated expertise in internal communication with management, problem-solving, and negotiating to drive effective solutions and foster collaboration. Strong background in consultative sales, client engagement, and strategic partnership-building to achieve corporate goals.” Show less

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  Bank AlJazira | بنك الجزيرة

  Aug 2022 - Aug 2024

  Sales Consultant

  As a Customer Service Consultant, I have developed strong skills in providing exceptional service and support to clients. My responsibilities include handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. I have experience in managing both inbound and outbound communication, whether via phone, email, or chat, and excel in addressing customer needs in a timely and professional manner. I focus on building strong relationships with customers, identifying their concerns, and offering tailored solutions to improve satisfaction. Additionally, I work closely with internal teams to escalate and resolve complex cases, always ensuring that customer service standards are maintained at the highest level. Show less

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  PADI

  Apr 2023 - now

  Diving

  I have successfully obtained an Open Water Diver certification, which involved in-depth training in essential diving skills, safety procedures, and underwater navigation. This certification has provided me with the knowledge and practical experience needed to dive independently at depths of up to 18 meters (60 feet) with a buddy. The course included both theoretical learning and hands-on practice, covering topics such as equipment usage, buoyancy control, and dive planning, ensuring I can dive safely and responsibly in a variety of underwater environments. Show less

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  MBL - Modern Building Leaders

  Aug 2024 - now

  Administrative Assistant

  Currently serving as a dedicated Administrative Assistant at MPL, a leading company involved in the ambitious NEOM The Line project. Known for my commitment to excellence, I provide comprehensive support to ensure seamless daily operations, effectively coordinating with various internal departments. I’m highly skilled in managing administrative tasks, assisting team members, and proactively offering help to facilitate smooth workflows and efficient project execution. My role emphasizes strong communication, collaboration, and a proactive approach to problem-solving to support our shared objectives.” Show less