Vivek Kumar

Vivek Kumar

Network Support Engineer

Followers of Vivek Kumar158 followers
location of Vivek KumarManesar, Haryana, India

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  • Timeline

  • About me

    Senior Engineer

  • Education

    • Shankara Institute of Technology,jaipur

      2009 - 2013
      Bachelor of Technology (B.Tech.) Electronics & Communication
    • St’s Pauls Sen. Sec School

      2004 - 2008
      12th
    • St’s Pauls Sen. Sec School

      2004 - 2008
      10th
  • Experience

    • Tata Business Support Services Limited

      Nov 2015 - May 2016
      Network Support Engineer

      • Providing network related solution to Enterprise Customer for Leased Line and MPLS Service.• It include L1 support, as first point of contact.• Hand customer query and providing response as per their need.• Generation of fault ticket and routing to L2 for further process.

    • Tata Communications Transformation Services (TCTS)

      May 2017 - Mar 2022

      • Handling customer concern related to network related problem for Enterprise customer such as airtel, sify, tikona and other customer for services related to DLC, NPLC and MPLS services,• Providing first level trouble shooting and generation of fault ticket (both L1 & L2 support)• Resolving issue based on fault ticket raised if necessary, by checking in NMS otherwise closing it in FTR (First Time Resolution) ticket.• Coordinating with other team, if fault resolution lies with domain of other team.• Resolution of ticket as per SLA with client within TAT limit.• Reduction of fault ticket by providing proper guidance if issue arises from customer end. Show less * Implementation management of new builds, antenna system upgrades, carrier additions upgrades for deployment of capacity and expansion solutions into the existing wireless network.• Working on Huawei LTE project for Canadian client.• Understand client requirements and accordingly develop configuration specifications.• Review the change made to Resource configuration.• Performing QC (Quality Check) of the jobs.• Managing database of site equipment in Netcracker Tool.• Generating report for site audit.• Having sound knowledge of Huawei CDMA and LTE Equipment's such as RRU (3804, 3805 ... 3261) and other RAN equipment as BBU, diplex and fiber patch panel. Show less

      • Customer service executive (Service Assurance)

        May 2016 - Mar 2022
      • Equipment Engineer

        May 2017 - Nov 2017
    • Bharti Airtel

      Mar 2022 - May 2023
      Executive

      Troubleshooting hardware related alarm in optical backbone network based ontechnology OTN, DWDM & SDH for Airtel PAN india network.Coordination with Vendor and Field engineer and Implementing a plan of action toresolve network issues.Monitoring of alarms and providing resolution to ensure uptime of services.Performing analysis of repeated failure and and perform health check of devices.

    • Colt Technology Services

      May 2023 - now
      Senior Engineer
  • Licenses & Certifications

    • Summer Training

      Bharat Sanchar Nigam Limited
      May 2012
  • Honors & Awards

    • Awarded to Vivek Kumar
      Bravo Award Mohit Lokhande Dec 2016 Awarded award for showing quick response during cyclone Vardah, in response for restoration of services and help to our customer.