Vivek Kumar

Experience

• 

  Tata Business Support Services Limited

  Nov 2015 - May 2016

  Network Support Engineer

  • Providing network related solution to Enterprise Customer for Leased Line and MPLS Service.• It include L1 support, as first point of contact.• Hand customer query and providing response as per their need.• Generation of fault ticket and routing to L2 for further process.

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  Tata Communications Transformation Services (TCTS)

  May 2017 - Mar 2022

  • Handling customer concern related to network related problem for Enterprise customer such as airtel, sify, tikona and other customer for services related to DLC, NPLC and MPLS services,• Providing first level trouble shooting and generation of fault ticket (both L1 & L2 support)• Resolving issue based on fault ticket raised if necessary, by checking in NMS otherwise closing it in FTR (First Time Resolution) ticket.• Coordinating with other team, if fault resolution lies with domain of other team.• Resolution of ticket as per SLA with client within TAT limit.• Reduction of fault ticket by providing proper guidance if issue arises from customer end. Show less * Implementation management of new builds, antenna system upgrades, carrier additions upgrades for deployment of capacity and expansion solutions into the existing wireless network.• Working on Huawei LTE project for Canadian client.• Understand client requirements and accordingly develop configuration specifications.• Review the change made to Resource configuration.• Performing QC (Quality Check) of the jobs.• Managing database of site equipment in Netcracker Tool.• Generating report for site audit.• Having sound knowledge of Huawei CDMA and LTE Equipment's such as RRU (3804, 3805 ... 3261) and other RAN equipment as BBU, diplex and fiber patch panel. Show less

  • Customer service executive (Service Assurance)

    May 2016 - Mar 2022

  • Equipment Engineer

    May 2017 - Nov 2017
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  Bharti Airtel

  Mar 2022 - May 2023

  Executive

  Troubleshooting hardware related alarm in optical backbone network based ontechnology OTN, DWDM & SDH for Airtel PAN india network.Coordination with Vendor and Field engineer and Implementing a plan of action toresolve network issues.Monitoring of alarms and providing resolution to ensure uptime of services.Performing analysis of repeated failure and and perform health check of devices.

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  Colt Technology Services

  May 2023 - now

  Senior Engineer