John Costel

Experience

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  Kroger

  Jul 2013 - Jul 2014

  Meat and Seafood Clerk

  • Provided a friendly customer service experience for 100 customers per week by rapidly meeting customer's meat and seafood needs. • Responsible for closing the shop three times a week based on work ethic and tenure.

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  TNT Fireworks

  May 2015 - Jul 2015

  Stock Manager

  Received, organized, and managed stockroom of 200+ products, and restocked sales floor. • Trusted to perform cash audits on daily sales to ensure revenue integrity.

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  Cardinal Health

  May 2019 - Jan 2022

  Business Operations Specialist

  Selected to support start-up partnership with UofL, “Launch”, by providing customer service and collaborating on special projects.• Provided data analytics for open direct order and inventory on hand for a variety of business segments and processed over 1,000 invoices monthly• Configured laptops for new hire agents• Assisted team members with troubleshooting computer and appliance issues• Provided over 3,000 resolutions per year for a variety of complex customer issues• Relied on by my supervisor to provide feedback on decisions regarding reporting and initiatives Show less

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  Francis Parker School of Louisville

  May 2022 - Aug 2022

  Information Technology Specialist

  Helping the school prepare for the upcoming school year by assisting with their IT issues.• Reconfigured IP security PA system and network switches• Chromebook diagnostic and repair ~150 Chromebooks• Phone provisioning• Active directory: adding/removing users/groups, resetting passwords• DHCP services: adding/disabling IP addresses• Data cable termination (RJ45 pinout)• Google admin: adding/removing users/new devices

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  Rev-A-Shelf

  Jan 2023 - Aug 2023

  IT Specialist

  >Imaging and troubleshooting 50+ laptops and HP/Dell minis>Imaging and troubleshooting 50+ RF scanners>Forecasting inventory needed on a weekly basis>Setting up video conferencing technology>Troubleshooting label printers>Experience with Epicor 10 software>Automate actions using Microsoft Power Automate>Experience using Loftware software>Inputting information into Epicor 10 for Purchasing department>Create purchase orders for Purchasing department>Mounting monitors to walls>Writing procedures for IT and Purchasing departments>Setting up 10+ new user accounts in Epicor 10>Leading projects that involve multiple departments>Determined new Minimum Order Quality for 100+ parts by reviewing past orders and weekly/monthly usage Show less

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  IGT

  Sept 2023 - now

  Computer Operator I

  Computer Operator assisting field technicians and service representatives with customer needs.