Charles Mc Ilroy Jr

Experience

• 

  Diamond Factory Service LLC

  Oct 2004 - Aug 2010

  Service Technician

  Efficiently diagnose consumer appliances. Communicate with customers the failure, repair process and suggestions for future preventive maintenance. Provide service to V.I.P. customers

• 

  Bob Miller Appliances

  Sept 2010 - Sept 2011

  Service Technician

  Efficiently diagnose consumer appliances. Communicate with customers the failure, repair process and suggestions for future preventive maintenance. Train other technicans on Whirlpool products. Maintain inventory of service parts.

• 

  Whirlpool Corporation

  Nov 2012 - Jan 2022

  Lead a cross functional team to create interactive troubleshooting guides for service technicians in the field to increase efficiency of first call completeMentor with operational excellence & entrepreneurial experimentation leveraging Continuous Improvement. Partner with cross functional partners in support of the service network and product launchesDevelop and consult on Service updates, Service Manuals and e-learning materialPlan and manage timelines for Service ManualsMonitor and Report on key metrics(KPIs) Show less Implement and maintain 5s procedures Delegation of testing amongst technicians.Work with requesting engineers to ensure test requests are efficiently achievable and met.Thoroughly complete and document product development testingWork with Continuous Improvement Lead to improve Lean practices in order to increase efficiency and productivity of lab. Create Smartsheet entry to track testing progress.(Ghant charts)Assign test procedures to Lab Requests to ensure proper procedures are followed to deliver reliable and accurate data to requester. Lead morning meetings to discuss priorities, activities, and concerns.Monitor and Improve KPI's when needed Show less Thoroughly complete and document product development testing.Modify parts for future testing or production changes.Maintain Lean 5s procedures.Work with project planners to allocate and track prototypes.Work with tech leads to ensure product delivery so testing may be completed as scheduled. Build coordinator on mega projects.Development Lab Safety LeadGlobal L.O. Safety TeamLead and coordinate VA washer testing priority meetingsDeligate test requests to VA washer technicians Show less

  • Technical Content Analyst

    Mar 2020 - Jan 2022

  • Dryer Development Senior Engineering Technician

    Jan 2017 - Mar 2020

  • Top load washer product development Engineering Technician

    Nov 2012 - Jan 2017
• 

  CBRE

  Jan 2022 - Jan 2025

  ◼ Manage small client business unit projects◼ Oversee large facilities projects◼ Prepare project status reports and deliver to project delivery team and key stakeholders ◼ Coordinate and schedule project communication meetings ◼ Track and update Change Order logs ◼ Draft and distribute RFP documents to potential suppliers◼ Assist Project Managers in tracking and maintaining project metrics such as KPIs ◼ Ensure project budgets and timelines stay on track ◼ Create and submit PO Requests, Goods Receipts, and Invoice Receipts◼ Assist with Project close-out procedures for all projects ◼ Act as owner’s representative to manage multiple punchlist items and reports◼ Assist FM team with assignment of work orders to ensure efficient, productive and timely completion of requests Show less ◼ Oversee and manage project documentation, coordinate documentation revisions, and distribution in an effort to maintain, improve, and standardize templates across multiple regions ◼ Prepare project status reports and deliver to project delivery team and key stakeholders ◼ Coordinate and schedule project communication meetings ◼ Track and update Change Order logs ◼ Obtain vendor quotes and develop bid comparison sheets ◼ Assist Project Managers in tracking and maintaining project metrics such as KPIs ◼ Ensure project status stays on schedule ◼ Prepare and review invoices and pay applications for processing as established per governance of clients ◼ Assist with Project close-out procedures for all projects ◼ Assist FM team with assignment of work orders to ensure efficient, productive and timely completion of requests Show less

  • Associate Project Manager

    Mar 2024 - Jan 2025

  • Project Coordinator

    Jan 2022 - Mar 2024
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  Turner & Townsend

  Jan 2025 - now

  Associate Project Manager