Morgan Clarke

Experience

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  TEKsystems

  May 2019 - Apr 2021

  TEKsystems Risk and Security endeavors to partner with our technology clients and partners to maintain the right balance between managing risks, complying with regulation, and maintaining security in their environment. We do this as their consulting and execution partner on Risk, Compliance, and Security initiatives with resource, outcome, and advisory services. Our solution based services include: Identity and Access Management (IAM); Threat and Vulnerability Management (TVM); and Governance, Risk, and Compliance (GRC) Show less

  • Account Manager Risk & Security

    Jun 2020 - Apr 2021

  • Risk & Security Recruiter

    May 2019 - Jun 2020
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  Keller Williams Realty, Inc.

  Apr 2021 - Nov 2023

  I am responsible for the integrity of product releases and functionalities in our main CRM tool, KW Command, as well as our mobile application, KW Command Mobile. I collaborate cross-functionally with engineering, UI/UX, product, tech support/training and other teams to ensure our releases are successful. My work spans from scoping out new features to research/ user beta testing all the way to releasing the new features and the post-release activities and refinement. I partnered with SaaS companies and developers to integrate into the Keller Cloud Ecosystem through our API sharing program via the KW Marketplace (our App Store) and its payments gateway, as well as our CRM tool built in-house from scratch, KW Command--a tech tool utilized daily by over 180,000 agents globally to conduct business.

  • Digital Process Owner (Product Owner)

    Feb 2023 - Nov 2023

  • Technology Partner Manager

    Apr 2021 - Feb 2023
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  Santander

  Nov 2023 - Feb 2025

  Product Owner, Associate Vice President

  -Product Owner for Customer Servicing vertical of a new digital bank & global brand launched in the US market in 2024, "Openbank by Santander" with high-yield savings product -Supported full product lifecycle from ideation/definition of epics all the way to development, delivery and testing-Supported app/web process flows for: KYC, customer information & data updates, document center, RFI/document upload, UI/UX enhancements, global position home page, support center/click to call, privacy and marketing preferences, and more-Responsible for writing epics and user stories in Jira along with creating customer journey maps in Figma and baseline wireframes for UI/UX prototypes-Led requirements gathering & refinement for SME sessions for Customer Servicing vertical with stakeholders including AML, legal and compliance, fraud, information security, back office, operations, and tech + product teams-Worked in a cross-functional capacity to support requirements and dependencies in other verticals and for status reporting for PMO-Managed product backlog and worked alongside product managers to support roadmap -Led incident management and defect triaging for vertical; worked to prioritize and remediate defects in staging, pre-production and production environments and responsible for raising change requests and regressoin testing Show less