Ben Vincent

Experience

• 

  Nationwide Building Society

  Jun 2008 - Aug 2014

  · Returned to branch sales and retail management after a successful secondment within head office · Resurrected branch sales performance within my first quarter, during which I achieved top position in the South West Area and 14th Nationally out of 800 branches· Enhanced service standards by moving net customer service score to an 80% Excellent rating· Fueled the progress of two key sales staff through coaching and business development to top in region and UK· Regained an effective audit rating on branch controls and risk management Show less · Consultant to the business on two major product launches, ensuring smooth delivery and implementation· Delivered business and regulatory changes ensuring profitability and enhancing the client experience· Responsible for the internal communications and training allocation· Reviewed and approved change initiatives involving mortgage and general insurance products for the retail environment· Developed and reviewed training material in readiness for product launch and implementation· Chaired meetings, forums and workshops across the country to identify business needs Show less My latest results were set at 187% for the quarter this propelled me towards a role in managementDeveloped my skills as a sales professional to exceed targets on a regular basis, achieving 139% of sales target within my final financial yearUse my approachable and confident personality to improve and develop relationships with customers and colleaguesI developed my skills in meeting present and future customer needs while identifying additional opportunities where other business areas could assistMaintained a structured diary of appointments while retaining flexibility to adapt and take initiative in meeting immediate business priorities and opportunities Show less

  • Area Banking & Sales Quality Supervisor

    Jan 2014 - Aug 2014

  • Branch Manager

    Jul 2012 - Dec 2013

  • Distribution Development Consultant

    Jan 2012 - Jul 2012

  • Branch Manager

    Sept 2009 - Dec 2011

  • Customer Account Manager

    Jun 2008 - Aug 2009
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  JPMorgan Chase & Co.

  Aug 2014 - now

  Middle Office Client Operations Lead covering UK and Nordics Region

  • Vice President - Middle Office Services Client Lead UK & Nordics

    Feb 2018 - now

  • Senior Associate - Middle Office Services: Client Lead & Operations Manager

    Jun 2017 - Feb 2018

  • Senior Associate - Trade Settlements Manager

    Nov 2015 - Jun 2017

  • Associate - Controls and Business Manager

    Aug 2014 - Oct 2015