Deepesh Sharma

Experience

• 

  Wipro Infotech

  May 2015 - Sept 2016

  Resetting password and blocking and unblocking user accounts in Active Directory.• Working on ITIL based Call logging Summit tool (Incident and Service Request).• Troubleshooting of VPN related issues..• Installation of Network Printers and troubleshooting for personal printers.• L1 support for Virtualization.• Involved in Vendor Co-ordination, Management & End user support.• Microsoft Operating Systems Windows 7/Vista/XP Operating System• Giving support for escalated, Directors and Partners calls. • Installation and troubleshooting of Antivirus software..• Maintaining the Network Infrastructure- LAN/WAN and configuration of network client workstations.• Synchronizing user machine form Safe boot Server• Responsible for recovering safe boot Passwords.• Responsible for recovering user’s data from crashed HDD and Safe boot by Bartp, Cloning and Zink.• Decryption of encrypted hard drives.• Responsible for configuration and Troubleshooting of Blackberry, I-pad and I-phones of Senior Managers, Directors and Partners.• Handling and connecting the Video Conference among all the locations which includes IP and ISDN connectivity.• Responsible for solving the problem remotely & also telephonically..•Handle The HPE Intelligent Management Tool -Version -iMc Plat 7.2 (E0403)..•Handle The Media Control (4.3) Tool for The Video conference. Show less

  • Network Engineer

    May 2015 - Sept 2016

  • Network Engineer

    May 2015 - Sept 2016
• 

  Bajaj Finserv

  May 2019 - now

  Senior Domain Manager-IT Enterprise Network

  oResponsible for handling all network related escalation from customers based on WAN links issues, and application port related issues.oImplementation & management of Office Wireless Setup as per the defined standard.oEnsure KPI & milestones are meet.oEnsuring escalation are been taken care as per the defined standard process.oManaging issue, risks & dependencies.oProactive involvement for any kind of Network Outage & ensuring it’s been solved as per the TAT.oCapacity Management of Network Asset.oManaging & leading IT Team, identified personnel gaps, restructured the IT team, established annual objectives, training plans, motivated the team by defining a growth path for each position, redefined the shift schedule to create forward momentum for project execution.oStandardized and improved troubleshooting processes with the creation of detailed server and network configuration documentation.oManaged full documentation of the existing IT systems performed a root cause analysis of network & system reliability issues.oConsistently worked with the team to identify and implement quality improvements resulting in reduced time to test and higher confidence in results through automation and tools.oHands-On managed a 24x7 IT Helpdesk, supporting backend systems and end devices (PCs, Mobile Devices, Phones, etc.)oDefined a 5-year strategic plan to address the system issues, End-Of-Life OS & hardware issues including core LAN upgrade and a campus-wide Wi-Fi refresh.oGiven the 24x7 nature of the environment, engineered a migration path for the LAN upgrade through setting up a parallel campus-wide LAN, and a gradual migration of key IT services.oSetup a Disaster Recovery data center containing business critical applications in cold-stand-by and hot stand-by modes.oProvided on-going direction,training and development opportunities to staff members, enabling ability to build new skills and increase engagement. Show less