Ming-Tsan Chen

Experience

• 

  Chapwood Capital Investment Management

  Jan 2014 - May 2014

  Business Operations Intern

  1.Provided investment offerings to Taiwan and China area, developing 10 potential clients per month. 2.Advertised and promoted company website, increasing more than 1000 unique visitors per day.3.Established financial modeling with portfolios, supporting decision-maker strategies.

• 

  American Airlines

  Jun 2014 - May 2015

  Customer Service Representative

  1.Lowered customers physical and emotional complaint and provided suitable solutions to clients.2.Executed flight departing on-time, on-time performance rate more than 96% for 500 flights.3.Provided flexible flight ticket service for passenger's urgent need and keep passengers repeating our bussiness.

• 

  Teamco Industries Corp. -Taiwan

  Jul 2015 - now

  1. Building and maintaining strong, long-lasting customer relationships2. Overseeing customer account management, including negotiating contracts and agreements for win-win result3. Ensuring the timely and successful delivery of our solutions according to customer needs and objectives4. Clearly communicating the progress of monthly/quarterly initiatives to team and general manager 1. Developed potential customers with offering flexible solutions to their headache.2. Offered better manufacturing process for customer's design, hit rate is more than 40% among 200 RFQs within a year.3. Built partnerships with clients with interpersonal and communication skills.4. Lead a project team to complete sapmle/pilot run development, project OTD is more than 95%.

  • Account Manager

    Oct 2021 - now

  • Senior Sales Engineer

    Jul 2015 - Sept 2021