Paul Muoki

Experience

• 

  Equity Bank limited

  Apr 2012 - Oct 2013

  Relationship officer

  An internship program which includes one working at the bank as Teller.MarketingCustomer ServiceATM Lobby ManagementA mentor to Wings To Fly Scholars.

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  East African Packaging Industries Ltd

  Jun 2016 - Aug 2016

  Intern

  Electrical Installations,Repairs and Maintenance

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  Vector International Ltd

  Sept 2017 - Mar 2019

  Graduate Trainee

  Installation of new UPSTroubleshooting,Repair and Maintenance of UPS Remote Monitoring and Controlling of Data Center equipments

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  Equity Bank Limited

  Apr 2019 - Nov 2022

  Network Operations Center Engineer

  Proactive monitoring of the entire IT infrastructure and application systems. First level network support for LAN and WAN network, and ensuring fault resolution as per the SLA. Applying software and hardware monitoring tools to detect and act on faults and warnings. Ensure no loss of service due to missed alarms. Utilizing ServiceNow ITSM tool to log, track, and resolve incidents and service requests. Follow up to confirm service availability and stability after resolution. Escalation of unresolved incidents to subject matter experts as per the incident management procedures.Monitoring of the bank's ATMs and making sure each ATM is in service and is reported to concerned team (vendor/custodians) for any issues.Monitoring Tools: Solarwinds, Dynatrace, HP Sitescope, Vynamic View (Proview-ATMs), HP Service Manager, ServiceNow, 6D SMSC Show less

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  Commercial Bank

  Nov 2022 - now

  Network Operations Center Engineer

  A productive member of Network Operation Center, responsible for monitoring and supporting Commercial Bank IT infrastructure and ATM machines widespread all over Qatar.Monitoring Tools: Nagios, AppDynamics,NCR Aptra Vision (ATMs), TSYS Prime