Paul Muoki

Paul Muoki

Relationship officer

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  • Timeline

  • About me

    Network Operations Center Engineer | IT Service Management | Network Monitoring | ITIL® v4

  • Education

    • Moi University

      2012 - 2017
      Bachelor's degree Electrical and Electronics Engineering

      Activities and Societies: Equity African Leaders Program(EALP)-Moi University Chapter

  • Experience

    • Equity Bank limited

      Apr 2012 - Oct 2013
      Relationship officer

      An internship program which includes one working at the bank as Teller.MarketingCustomer ServiceATM Lobby ManagementA mentor to Wings To Fly Scholars.

    • East African Packaging Industries Ltd

      Jun 2016 - Aug 2016
      Intern

      Electrical Installations,Repairs and Maintenance

    • Vector International Ltd

      Sept 2017 - Mar 2019
      Graduate Trainee

      Installation of new UPSTroubleshooting,Repair and Maintenance of UPS Remote Monitoring and Controlling of Data Center equipments

    • Equity Bank Limited

      Apr 2019 - Nov 2022
      Network Operations Center Engineer

      Proactive monitoring of the entire IT infrastructure and application systems. First level network support for LAN and WAN network, and ensuring fault resolution as per the SLA. Applying software and hardware monitoring tools to detect and act on faults and warnings. Ensure no loss of service due to missed alarms. Utilizing ServiceNow ITSM tool to log, track, and resolve incidents and service requests. Follow up to confirm service availability and stability after resolution. Escalation of unresolved incidents to subject matter experts as per the incident management procedures.Monitoring of the bank's ATMs and making sure each ATM is in service and is reported to concerned team (vendor/custodians) for any issues.Monitoring Tools: Solarwinds, Dynatrace, HP Sitescope, Vynamic View (Proview-ATMs), HP Service Manager, ServiceNow, 6D SMSC Show less

    • Commercial Bank

      Nov 2022 - now
      Network Operations Center Engineer

      A productive member of Network Operation Center, responsible for monitoring and supporting Commercial Bank IT infrastructure and ATM machines widespread all over Qatar.Monitoring Tools: Nagios, AppDynamics,NCR Aptra Vision (ATMs), TSYS Prime

  • Licenses & Certifications

    • ITIL® 4 Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Jun 2024
    • IT Service Management Foundations: Tools

      LinkedIn
      May 2023
      View certificate certificate
  • Volunteer Experience

    • Mentor

      Issued by Equity Bank Limited
      Equity Bank LimitedAssociated with Paul Muoki