Jaysal Patel - PMP

Experience

• 

  Bain Capital

  Aug 2008 - Aug 2011

  Infrastructure Engineer

  Infrastructure EngineerActive Directory Management:Design, implement, and maintain Active Directory (AD) services to manage user accounts, group policies, and access controls. Configure and troubleshoot AD integration with other enterprise systems and applications.Backup Solutions Administration:Manage backup and recovery solutions using industry-leading platforms such as Commvault and Datadomain. Develop and maintain backup strategies, policies, and procedures to ensure data integrity and availability.Virtualization Expertise (VMware):Design, deploy, and administer VMware virtualization infrastructure to support server consolidation, resource optimization, and disaster recovery.Monitor virtualized environments for performance, capacity, and resource utilization.Storage Management (SAN/NAS):Configure and maintain Storage Area Networks (SAN) and Network-Attached Storage (NAS) solutions to provide scalable and high-performance storage services. Optimize storage infrastructure for performance, reliability, and cost-efficiency.Monitoring and Alerting (SolarWinds):Implement and manage SolarWinds monitoring solutions to proactively monitor the health, performance, and availability of network devices, servers, and applications. Develop custom monitoring templates and alerts to ensure early detection and resolution of infrastructure issues. Show less

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  JPMorgan Chase & Co.

  Mar 2012 - Sept 2023

  Managing projects and development processes from start to finish, which includes defining milestones, tracking progress, and addressing any roadblocks or issues that may arise.Requirements gathering is crucial, involving collaboration with stakeholders to collect and prioritize product requirements, ensuring alignment with business goals.Creating a product roadmap is essential to outline key features and enhancements needed over time, guiding development efforts in line with the overall product strategy.Providing technical leadership to the development team involves clarifying technical requirements and constraints, ensuring alignment with the product strategy.Overseeing feature development requires working closely with engineering teams to ensure products are built according to specifications and within set timeframes.Documentation plays a vital role in maintaining clear communication and understanding among team members, including specifications, user stories, and technical documentation.Testing and quality assurance are essential to ensure products meet quality standards before release, working closely with QA teams.Planning and executing product launches involves developing marketing strategies, training, and support materials for a successful launch.Engaging with customers to gather feedback helps prioritize feature requests and make product improvements based on user needs.Identifying and mitigating potential risks and challenges in product development is crucial for successful project execution.Cross-functional collaboration with various teams, such as engineering, design, marketing, and sales, ensures a cohesive and successful product launch and ongoing success.Monitoring product performance involves analyzing key performance indicators (KPIs) and making data-driven decisions to enhance the product's value over time. Show less Team Management: Supervise and lead a team of production support engineers and analysts.Incident Management: Respond to and manage incidents and issues that occur in the production environment. Service Level Agreements (SLAs): Define, monitor, and meet SLAs for incident resolution, system availability, and performance. Root Cause Analysis: Investigate the root causes of incidents and issues to prevent them from recurring. Change Management: Review, approve, and coordinate changes to production systems, ensuring that changes are implemented with minimal disruption and risk.Release Management: Oversee the deployment of new software releases and updates into the production environment, ensuring that they are thoroughly tested and validated before release.Monitoring and Alerting: Implement and manage monitoring tools and alerting systems to proactively detect issues and outages. Documentation: Maintain up-to-date documentation on systems, configurations, and standard operating procedures to ensure consistency and facilitate troubleshooting.Vendor and Third-Party Management: Manage relationships with third-party vendors and service providers, ensuring that they meet service agreements and provide necessary support.Capacity Planning: Monitor and plan for system resource utilization to prevent performance bottlenecks and to support future growth.Security and Compliance: Ensure that production systems are secure and compliant with relevant industry regulations and standards.Emergency Response: Develop and maintain an incident response plan to address critical issues and coordinate emergency response efforts.Stakeholder Communication: Communicate regularly with key stakeholders, including business leaders and IT management, to provide updates on the status of production systems and incident resolution.Training and Development: Provide ongoing training and development opportunities for support team members to keep their skills up-to-date. Show less Quality Standards Development: Define, establish, and maintain quality standards and guidelines for products or services. Quality Control Processes: Implement and oversee quality control processes and procedures to monitor, test, and inspect products or services at various stages of production or delivery.Documentation and Reporting: Maintain detailed records of quality control activities and findings. Quality Metrics and KPIs: Define key performance indicators (KPIs) and metrics to measure and track quality performance. Training and Development: Provide training and support to staff in areas related to quality control and improvement, ensuring that employees understand and adhere to quality standards.Regulatory Compliance: Stay informed about industry regulations and standards relevant to the organization's products or services. Ensure that the organization complies with all relevant quality and safety regulations.Root Cause Analysis: Investigate the root causes of quality issues and work to prevent their recurrence. Quality Assurance Testing: Oversee quality assurance testing processes, which may include product testing, software testing, or service quality assessments.Risk Management: Identify potential risks to product quality and develop risk mitigation strategies to minimize quality-related issues.Management Reporting: Provide reports to senior management on the overall quality status, areas for improvement, and adherence to quality goals.Team Leadership: Supervise and lead the quality assurance team, ensuring they are adequately trained and have the necessary resources to perform their roles effectively. Show less

  • Project Manager

    Nov 2017 - Sept 2023

  • Production Support Manager

    Nov 2015 - Nov 2017

  • Quality Assurance Manager

    Mar 2012 - Nov 2015
• 

  Buckeye Partners

  Feb 2024 - now

  IT Project Manager