Zenab Konate

Experience

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  McDonald's

  Jun 2017 - Feb 2020

  Crew Member

  -Collaborated efficiently with a team to satisfy 150+ customers in drive-thru per shift, ensuring quality service and food.-Developed meaningful relationships with customers through amicable greetings, establishing customer loyalty.-Evaluated any customer issues for solutions, swiftly and effectively to ensure customer satisfaction 100% of the time. Key Accomplishments:-Promoted to trainer, taught 4 new hires the regulations and skills to be quick and accurate, ensuring a smooth shift.-Trained successfully in all shift roles, ranging from food preparation to customer service, allowing further development of communication and organizational strengths. Show less

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  Barbie Dollz Closet

  Jul 2020 - now

  Social Media Manager

  -Built my social media profile from 0 to over 10,000 followers in a matter of 3 months.-Managed to reach an audience of over 300,000 accounts in the last 90 days. -Fostered a sense of community within my following by posting consistent and compelling content that targets my niche audience.

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  I am Surviving Vegan

  Apr 2021 - Feb 2022

  Detox Specialist

  -Participated in a four-week course and eight-week training on helping program participants transition to a vegan diet, heal from trauma, create herbal remedies, and treat chronic illnesses utilizing holistic practices.-Provided top-quality customer service by responding to questions and concerns via email in a timely manner and hosting bi-weekly Zoom calls offering mentorship and support to help participants with any struggles.

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  NC State Social Innovation and Entrepreneurship

  Aug 2023 - Dec 2023

  Program Assistant

  -Coordinating with the program manager weekly to create interactive material, such as problem-solving exercises for monthly innovation labs.-Guiding a cohort of social innovation fellows in developing adaptive leadership skills for creating and launching socially impactful projects.-Developing the database for an application that will allow members of the social innovation fellows to interact with one another.