Tracy Robles

Experience

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  Brooke Insurance

  Jan 2004 - Feb 2006

  Office Manager

  Cross sale insurance, worked with underwriting, train new employees, process quotes and issue policies. Process the daily deposits.

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  New York Life Insurance Company

  Apr 2006 - Sept 2007

  Respresentative

  Provide customers with guidance in selecting life insurance coverage, process loans, first notice of death, maintain existing polices and process new insurance policies.

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  CARRON INSURANCE AGENCY, INC

  Mar 2009 - Jan 2014

  CSR

  Guide customers with regards to their insurance needs. Obtain information for quotes and underwriting, review insurance applications. Process cancellations, non renewal and changes to the cusotmers policies.

• 

  Coca-Cola Beverages Florida

  Feb 2016 - Jun 2018

  Inside Sales Representative

  Successfully sell Coca-Cola Refreshments (CCR) products to established customers via multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability. • Resolve all inbound and outbound support requests per established guidelines.• Identify and act as a company ambassador by offering best sales programs to drive customer value and grow the customer’s beverage business.• Deliver professional account management for designated CCR customers.• Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.• Help implement a dual monitor system on the sales floor to help provide better service to our customers and help with the average handle time for the sales reps • Received the ability to work from home Show less

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  Lure Lash

  Jun 2018 - Aug 2019

  Eyelash Artist

  Provide customer service Cross sale aftercare products Upsale services Application of eyelash extensions Open and Close Salon

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  Fracassi Lashes

  Aug 2019 - Nov 2019

  Lead aesthetician/Salon Manager

  Provide exceptional customer serviceCross sale aftercare products and other service Up sale the annual packages Application of eye lash extensions Perform facials from our basic facial to our Ultimate facial Perform micro needling and dermaplaning Body waxing & laser hair removal Handle the inventory, close and open salon Process daily deposits Make sure the salon was always clean and all stations are stock with supplies

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  European Wax Center

  May 2020 - now

  Peer Wax Trainer