Sabri ISMAIL

Experience

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  Ooredoo Tunisie

  Jun 2008 - Jun 2009

  Conseiller Commercial- Superviseur centre de service par intérim

  • Maitrise du backoffice : ouverture et clôture de la journée ; réception et chargement des handsets, des kitspacks et des simswap, extraction des bordereaux de versement, bulletin de versement et validation des encaissements, effectuer les migrations, vérification des dossiers physique et des bordereaux d’envoi, inventaire • Gérer l’entrée et sortie des handsets au SAV et synchroniser le time in pour un délai optimal de traitement.• Gestion et manipulation des outils de travail d’un conseiller commercial : Posanet, CRM (People Soft), KV, Console BSCS, PMT, Show less

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  CSM-GIAS

  Jul 2009 - Feb 2011

  Contrôleur Audit Marketing et Veille Concurrentielle

  • Evaluer les parts de marché, suivre la répartition de la gamme des produits du groupe par zone, gouvernorat et délégation ; prélever des échantillons et effectuer la veille concurrentielle.• Contrôler le référencement de la gamme ménagère et professionnelle au sein des hypermarchés, des grandes et moyennes surfaces « GMS », des intermédiaires et professionnels « grossistes et point de vente », des hôtels partenaires…• Veiller au bon déroulement des actions commerciales au niveau des sites ; promouvoir l’image de l’enseigne.• Planifier les itinéraires des dépositaires et optimiser la présence et l’exposition des différents produits du groupe.• Suivre les roadshow, les lancements des nouveaux produits, les opérations de dégustations et les différentes opérations commerciales Show less

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  Tunisie-porcelaine

  Feb 2011 - Mar 2012

  Cadre Commercial -Gamme Ménagère et hôtelière

  • Participer à la définition de la politique commerciale de Tunisie Porcelaine, à partir de la stratégie du groupe• Veiller à la réalisation des objectifs et les axes prioritaires• Veiller aux suivis des facturations, livraisons et recouvrements• Diriger et accompagner l'équipe des animateurs commerciaux dans les hypermarchés et les GMS • Promouvoir l'image et la notoriété de Tunisie porcelaine • Participation aux actions Marketing et commerciales (Cas des expositions et foires …) • Participer à la négociation sur certains comptes stratégiques• Être attentif aux évolutions du marché et aux offres de la concurrence afin d'adapter en permanence les offres de l'entreprise• Assurer les reportings hebdomadaires et mensuels à la hiérarchie et direction commerciales Show less

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  Groupe Magasin Génèral / Auchan

  Feb 2012 - Jul 2014

  Deputy Manager

  • Organize the reception of customers and participate in the sale.• Ensure that the store is well maintained (storage, presentation, cleanliness).• Highlight the commercial space, in compliance with the concepts of the company or the sign and the directives given by the merchandising.• Organize the implementation of commercial operations and prepare the necessary action plans.• Conduct regular competitive intelligence.• Carry out the openings and closings of the point of sale.• Organize and prepare inventories, control stock levels.• Organize restocking according to sales and deliveries.• Team management and coaching• Integrate employees, by training them in the basics of the business.• Conduct individual interviews, identify needs and define the training actions to be implemented in order to develop the skills of employees.• Facilitate team meetings, engage and motivate staff to improve business results.• Relay the action plans defined by upper management (regional management) to the level of the sales teams.• Inform the teams on the results obtained and set the objectives to be achieved in terms of sales and turnover.• Ensure the quality of internal communication.• Carry out the administrative management of the store (placing of orders, supplies, follow-up of invoicing, etc.) and follow-up of reporting.• Organize schedules and adapt working time according to daily and seasonal fluctuations in activity.• Carry out the control of cash movements and bank receipts remittances.• Monitor and analyze the results and commercial indicators (number of customer visits, conversion rate, increase in turnover, average basket, etc.) and ensure reporting to the hierarchy. Show less

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  Microcred

  Aug 2014 - Nov 2021

  • Assume the role of focal point / level 0 support agent for all bugs and incidents reported by users of the T24 information system.• Ensure that all users use Zendesk (via different channels), and are properly trained on the tool and on incident qualification techniques• Escalate important bugs or alerts to the IT team via Zendesk• Ensure that all tickets sent to the IT team are properly qualified (assignment group, priority level, adequate and precise comments, screen print)• Organize the IT steering committees (send invitations, prepare the agenda and minutes) and follow the actions decided in the meeting minutes.• Upstream of Steerco IT, centralize the subjects to be discussed in Steerco with the Operations management.• Follow the delivery of projects, and cross them with the initial business plan• Ensure that each new change in the system is subject to a preliminary test, the description and procedure of which is detailed in a test book.• Analyze, complete the existing test book, and explain to UAT testers the content of this test book.• Conduct UAT tests with the UAT team• Participate in the monthly update with local trainers and the MCIT User performance team• Ensure that users are systematically trained on T24 for each change / deployment and have adequate teaching materials, during training and on an ongoing basis.• Ensure data quality in T24• Extract, analyze data, set up and monitor data cleaning follow-up action plans• Implement and monitor corrective actions for better data quality.• Ensure that the operational rules are well configured in the system• Monitor the completeness of the configuration books. Show less • Ensure that customer service within the agency is at the level of quality required by management in terms of reception, advice, waiting times, etc.• Supervise, motivate and organize his team in the development of the portfolio in accordance with the business objectives set.• Ensure effective reporting to management in support of the day-to-day management of the agency.• Supervise all cash and safe operations, ensure the necessary checks (unannounced and daily), carry out the required system authorizations, etc.• Ensure receipts and disbursements of funds and forward the necessary information to the Accounting Department at headquarters.• Supervise all entries in T24 (customers, accounts, credit applications, etc.), ensure the related controls, proceed with the required system authorizations and generally ensure the good quality of the entry (not. At the level of information identity of customers, guarantees, etc.).• Supervise the disbursement operations, check the compliance of legal documents and the lifting of the conditions required by the credit committee and proceed with the related system authorizations.• Ensure the effective use and proper functioning of the queue management system. Ensure the good appearance of the agency and maintain the fixed assets.• Ensure, in collaboration with branch management, the continuous availability of sufficient cash at the branch level in accordance with the procedures in force.• Ensure, in collaboration with the agency management, the security of the agency's premises (ensure that they are properly closed and opened).• Supervise, in collaboration with agency management, archiving within the agency and ensure its good quality and compliance with the policies in force.• Contribute in collaboration with the agency management to the control and control of the agency's costs. Show less

  • IT Support Lead

    Feb 2020 - Nov 2021

  • User support Officer

    Aug 2014 - Feb 2020

  • Customer Service Supervisor

    Aug 2014 - Sept 2015
• 

  Baobab Group

  Dec 2021 - Dec 2022

  Product Owner Credit

  My mission is to optimize the performance of the credit product portfolio within the BAOBAB Group Subsidiaries. Within the Operations Department, support the various Subsidiaries of the Group in the effective operational management (RUN) of all credit products and services deployed, to achieve sustained and healthy growth of the Group's credit assets.I also ensure close coordination of customer feedback with the Innovation teams in charge of new product development (BUILD), and I play a proactive role in promoting increased digitalization of credit activities.I also ensure close coordination of customer feedback with the Innovation teams, responsible for the development of new products (BUILD), and I play a proactive role in promoting increased digitalization of credit activities. Show less

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  Microcred

  Nov 2022 - Jan 2024

  Project Management Officer

  - Participation à la définition des critères d'éligibilité pour la société de conseil lors de la mise en œuvre du nouveau SIG, de la migration et de la validation des anciennes données.- Élaboration du calendrier de suivi du portefeuille de projets en collaboration avec les responsables de département.- Animation et facilitation d'ateliers pour recueillir les besoins en vue de la mise en œuvre du nouveau système central de banque.- Finalisation et lancement du projet de système d'échange de données (SED), qui a facilité et automatisé le processus de rapport des données partagées avec le secteur de la microfinance, les autorités et les partenaires stratégiques.- Réalisation d'une analyse comparative des produits proposés par les acteurs du secteur de la microfinance et conception de nouveaux produits de micro-assurance dans le cadre du projet d'efficacité professionnelle. Show less