Laetitia Millet

Experience

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  AZIENDA CHIMICA GENOVESE SOCIETA A RESPONSABILITA LIMITATA

  Jul 2003 - Nov 2004

  Pre Sales Engineer

  AIESEC internship which resulted in full time employment Achievements ✓ Increased sales by 20% in a year✓ Saved the engineering team 20% time by taking on client liaison and quotation activitiesKey tasks • Responsible for commercial development and logistics of the French and Singaporean markets• Organised and participated in business trips and trade fairs abroad• Developed a strong relationship with the biggest shipyard in France, resulting in several orders

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  AIESEC in Italy LC Genova

  Jul 2004 - Jul 2005

  International Facilitator (volunteering)

  AIESEC (the world's largest student organization) in Italy, Local Committee of Genova • Planned and organised welcoming activities for foreign students and cultural preparation for the Italian students nominated for the international exchange program. • Responsible for the quality of exchange. • Managed the committee members’ qualifications and their learning in AIESEC.

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  HBS - Host Broadcast Services

  Sept 2005 - Oct 2008

  Project and Product Manager

  Achievements ✓ Saved 30% operations time by leading the transformation of a more efficient logistics planning ✓ Moved project deadline forward by 4 weeks by exceeding weekly targets✓ Generated >2 new client prospects by designing an acclaimed and streamlined logistics software ✓ Designed a product that was 80% re-sellable by identifying common market needs✓ Negotiated 25% price reduction on the software re-development project✓ Saved 40% development cost by identifying and managing a new outsourced programming team Key tasks • In charge of the logistics software used ahead of and on-site at the 2006 Football World Cup in Germany and the 15th Asian Games in Qatar• Managed full SDLC of the logistics software redesign, using object-oriented analysis, agile methodologies, leading trainings and support in France and abroad and reaching CMMI level 3• Hired and managed 2 developers• Business analysis and development on the booking software• Maintained and modified the 2 software for different events, implementing configurable reports• Researched and defined the roadmap for the upgrade of the 2 main software with new technologies• Introduced and managed the outsourcing to a development team in China Show less

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  CAPFI Groupe

  Nov 2008 - Oct 2011

  Consulting mission from Cap FiAchievements ✓Improved by 37% publishing efficiency while reducing incidents to ~0 by stabilizing the software ✓Grew internal customer satisfaction by 100% by restoring communication among users & BA✓Accelerated the incident resolution time by 33% by implementing agile methodology✓Increased operational efficiency by x3 by improving the use of JIRA✓Doubled the projected revenue by creating an upselling opportunity through delivering excellenceKey tasks •Responsible for stabilizing technology while improving customer satisfaction •Gathered requirements and wrote specifications •Upgraded the production and methodology tools and trained users to adopt the change •Initiated and defined better communication and KPI involving users and stakeholders •Conducted functional testing and user acceptance tests (UAT) and provided advanced support Show less Consulting mission from Cap FiAchievements ✓Saved 50% time and budget by standardizing the deployment process ✓Reduced 20% project delivery time by facilitating communication between the different stakeholders✓Increased ~10% internal operational efficiencies by proactively introducing new features✓Ensured all projects were delivered on time and on budgetKey tasks • Defined and successfully executed the deployment roadmap of SignPlus in Madrid • Defined the anticipated deployment roadmap of SignPlus in Frankfurt• Coordinated with the different stakeholders from users and management to IT and business analysts• Completed specific and complex requests for the sites and daily support of the 14 European sites Show less Consulting mission from Cap FiAchievements ✓ Saved 50% onboarding time by creating new procedures, adopted & rolled out for the support teams✓ Shortened the incident resolution time by ~15% through efficient training and documentation✓ Successfully quadrupled the response to queries and complaints✓ Grew users satisfaction by 30% by improving the communication and resolution process✓ Got promoted to assisting business analysis by learning in depth functional knowledge in <1 year✓ Doubled the project revenue by creating an upselling opportunity through delivering excellenceKey tasks • Support and business analysis assistance for over 20 internal software used by Front to Back Office, Market & Credit Risk, Finance, Treasury, Marketing and IT• Supported technical and functional requests of >40 daily emails, plus phone calls & direct requests• Wrote documentation and upgraded operational procedures for the use and support of the software• Implemented and validated non-regression tests • Coordinated with business analysts on upgrade projects : verified data quality, issued impact analysis, modified large perimeter deals, analyzed possible automatisation• Defined the roadmap for the referential integrity of the analytical structure. Initiated emergency actions and implemented discrepancy alerts• Production maintenance and process monitoring day and night Show less

  • Business Analyst for Exane BNP Paribas

    Sept 2010 - Oct 2011

  • Project Manager at BNP Paribas CIB ITO BPCB IT Europe

    Feb 2010 - Aug 2010

  • Support and Assistant Business Analyst at ENGIE Global Markets

    Nov 2008 - Feb 2010
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  P2 Energy Solutions

  Jan 2013 - Aug 2014

  Senior Business Analyst and Project Manager

  Achievements ✓Optimized by 15% implementation process by identifying and addressing documentation errors ✓Improved customer satisfaction by saving 50% time on the implementation process✓Served 30% more clients while keeping the satisfaction rates by working more effectively✓Ensured forecasting excellence by diligent analysis of dataKey tasks •Responsible for software implementation projects -from requirement gathering to testing and QA•Customize existing software and developed new ones according to customers specifications•Provide technical support on the product portfolio Show less

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  The Organic Frog Pte Ltd

  Sept 2014 - Aug 2019

  Founder and CEO, Entrepreneur

  Achievements ✓Single-handledly launched & managed a food e-commerce which reached break-even-point in 4y ✓Increased sales by 55% whilst lowering operation cost by 45% in just 1 year ✓Fivefold the product offering in just 3 years, reaching 230 products from 15 different brands ✓Penetrated a brand new niche market and got the first 5 client in just 10 days.✓Hit up to 3.8K organic reach on online advertising, with 6 fold reactions and +200% engagements ✓Got featured 5 times in main-stream news/media in just 2 years ✓Grew page likes by 300% in just 2 years✓Negotiated up to 23% price reduction through developing a preferred supplier list✓Reduced to 0 the land transport & by 25% the overall logistics cost by thorough negotiation✓Saved 10% import costs through improving compliance✓Set up an e-commerce platform in just 3 months (by myself and for the first time)✓Delivered 90% of products in less than 24h by optimising the warehouse and last mile delivery✓Reduced 80% of product waste by optimising procurement ✓Cut down to 1% the packaging cost while ensuring zero-wasteKey tasks •Founded, launched and grew the first organic gluten-free e-commerce platform in Singapore•Developed company vision and strategy; and managed end-to-end business operations - from international supply chain to sales and marketing, including finance, accounting, and IT•Built and maintained an e-commerce website featuring > 230 international products •Contributed to establishing the first collaborative zero-waste shop in Singapore Show less

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  The Green Girl

  Aug 2019 - Dec 2020

  Business Consultant

  Achievements ✓Improved order process by 30% by creating a more efficient workflow and tools (VBA macro)Key tasks •Consulting in business development, logistics, import, e-commerce•Training new staff and Team Lead•Improving tools and process for order management

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  VISEO

  Mar 2021 - Jul 2024

  Led projects internally and externally for VISEO and their clients in the field of Omnichannel and E-commerce. Detailed roles and missions are below.Achievements:- Launched 20 websites for 7 brands of Remy Cointreau in 2 years. Including 15 transactional e-commerce sites.- Managed international teams across 8 Asian countries plus Europe and Marocco. * Project Director, clients Remy Cointreau, La Maison Française du Verre - Apr 2022 – Jul 2024- Spearheaded end-to-end project and portfolio management, driving stakeholder engagement, presales activities, and technical solution design.- Defined comprehensive project roadmaps, established timelines, and optimized workflows using Agile and Scrum methodologies.- Led cross-functional teams, ensuring seamless integration between technical and business units.- Directed budget forecasts, resource allocation, and contract negotiations, to ensure on-time, on-budget delivery.- Provided expert guidance on e-commerce platform architecture, ensuring robust, scalable solutions, driving efficiency and client satisfaction. * Location Operations Manager for Cebu - Sep 2021 – Sep 2023 Created a comprehensive training roadmap, collected feedback from local sources, offered support to remote managers, monitored staffing using key performance indicators (KPIs), and upheld exceptional standards in project management quality. Show less

  • Senior IT Project Consultant

    Apr 2022 - Jul 2024

  • Senior IT Project Manager and Organisation Manager

    Mar 2021 - Mar 2022