Brian Prager

Experience

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  Sugarbush Resort

  Sept 1988 - Feb 1995

  Electrical and Lift Maintenance Supervisor
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  BEN & JERRY’S HOMEMADE, INC.

  Feb 1995 - May 1997

  Maintenance Technician/Electrician
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  PULMAC INSTRUMENTS INTERNATIONAL

  May 1997 - Apr 1998

  Customer Service Manager

  • Created and maintained troubleshooting trees, flowcharts, instrument drawings to facilitate diagnostics, and spare parts installation.• Processed spare parts orders, authorized warranty repair and replacement, refurbished, calibrated, and certified customer equipment at Pulmac and at clients’ facilities. Assisted in the development and testing of portable calibration equipment and initiated use in field.• Participated in the engineering review of all Pulmac instruments to institute upgrades and in-process changes including CE compliance. Show less

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  CONTROLLED ENERGY CORPORATION

  Apr 1998 - Dec 2005

  • Member of team that oversaw the transition to an outside call center for presales calls and the creation of an inside sales team for retail and wholesale vendor calls. • Continued to oversee nine-person technical services team.• Responsibilities continued to include scheduling, monitoring, mentoring, training, and reporting to Vice President of Customer Service and Executive Committee successfully ensuring “the best customer service in the water heater industry” according to customer satisfaction surveys and benchmarking. Show less • Oversaw merger of sales and technical phone operations into integrated customer service department and training of staff in all aspects of work required. Managed daily operation of 18-person call center handling 2500+ calls a week. Maintained Erlang, vacation, and daily scheduling to successfully ensure CEC’s grade of service and customer satisfaction goals.• Worked extensively with Powerhouse Consulting of New Hampshire to evaluate strategies and implementation of merger of sales and technical departments.• Member of Department Manager team that developed, recommended, and enacted CEC’s policies and procedures. Show less

  • Facility/Warehouse Manager

    Mar 2005 - Dec 2005

  • Technical Services Manager

    Jun 2003 - Feb 2005

  • Customer Service Manager

    Apr 2002 - May 2003

  • Technical Services Manager

    Jan 2000 - Apr 2003

  • Compliance & Permits Coordinator

    Apr 1998 - Dec 2000
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  Bosch Thermotechnology

  Mar 2005 - Jun 2018

  Logistics Group Leader (Warehouse / Facility Manager)

  • Inventory Accuracy • SAP Business Management Software • Scheduling• Budgeting • Communication Skills • Inbound Receiving• Warehouse Design Layouts • Team Building • Site Management• Safety Culture • Staff Training • Returns and Freight Claims

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  Home/Hospital

  Jul 2018 - Mar 2019

  Caregiver to close family member.

  Always family first. #warrior

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  Ryder Supply Chain Solutions

  Apr 2019 - May 2019

  Logistics Manager

  Hired April 1 as Logistics Manager for a 3PL kitting operation for local site for large national aerospace company. Unfortunately, through no fault of my own, client terminated 2 year contract 1 month after signing it and position was eliminated. During month of April, I interviewed candidates for kitting positions and ultimately hired 4 people. Began documenting and standardizing work instructions, including SAP processes and Standard Work Breakdowns. Very disappointing but searching for new and even better position. Show less

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  Seeking new opportunity in Logistics/Inventory/Warehouse Management

  Jun 2019 - Jul 2019

  Logistics, Warehouse, Inventory Manager

  After my experience with Ryder, I am excited to find a new management role where I can use my skills to bring value to an operation, mentor, train and empower staff, and I will love working again! I am passionate about my work and truly believe my loyalty, decision making, and work ethic will be the reward for the company that hires me.

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  State of Vermont Military Department

  Aug 2019 - Oct 2019

  Military Property Management Specialist
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  Bosch Thermotechnology

  Oct 2019 - Jan 2021

  Warehouse Operations Lead
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  Bosch Thermotechnology Corporation

  Jan 2021 - Sept 2022

  Logistics Manager