Darnell Kennedy

Experience

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  Residence Inn

  Nov 2018 - Jul 2019

  Manager Trainee

  * Ensure compliance of all brand and company standards and operate hotel reservations software (PMS) competently and efficiently. * Greet the guests, process arrivals and departures, and handle their payments. * Handle & coordinate room assignments and pre-arrivals as well as address guests' concerns. * Offer referral for services and handle requests for information. * Assist in other departments as required. * Provide and maintain excellent customer service. * Assist with set up for evening socials and act as a host or bartender. * Provide a quality guest experience by cleaning each room to our highest standards. * Extensive attention to detail of every aspect of cleanliness, maintenance, and status of rooms.* Complete room cleanings checks quickly and efficiently. Show less

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  Radisson

  Jul 2019 - Feb 2020

  Front Office Manager

  * Supervisor front desk and all department employees to ensure efficient and smooth operations and provide excellent customer service and guest satisfaction.* Provides technical support to front desk and housekeeping staff when needed.* Maintain friendly, professional, courteous demeanor at all times.* Greet the guests, process arrivals and departures, and handle their payments.* Handle & coordinate room assignments and pre-arrivals.* Address guests' concerns.* Offer referral for services and handle requests for information.* Hire, Train, Fire and Reprimand new and existing employees.* Lead, Coach, Mentor and Inspire team.* Perform Night Audit.* Make employees schedule and process payroll hours.* Ensuring hotel charges are accurate and billing is done correctly.* Monitor night audit to ensure ledger is in balance. Show less

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  Amway

  Dec 2020 - now

  Independent Business Owner

  * Present, promote and sell products/services using solid arguments to existing and prospective customers.* Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.* Be knowledgeable about the products.* Identify prospective customers, lead generation and conversion.* Emphasize the features of products to highlight how they solve customer problems.* Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.* Establish, develop and maintain positive business and customer relationships. Show less

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  Menards

  May 2021 - Sept 2021

  Assistant Department Manager

  * Responsible for completing operations and management skills training, and learning about key aspects of the business and Menards culture.* Maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the pipeline role and be considered for management openings.* Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.* Set goals and expectations to complete an extensive Management Trainee Program with weekly topics, assignments and reviews.* Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide outstanding service to each Guest.* Answer questions regarding the store and its merchandise.* Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.* Anticipate and fulfill Guest’s needs by suggesting additional items.* Demonstrate utilizing product knowledge and sales education, consistently sharing that knowledge and education with team members.* Remain consistent on personal sales, as well as looking for opportunities to impact Teammates.* Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.* Maintain and build good Guest relationships to develop a client based business.* Model, encourage and demonstrate leadership in customer service and selling skills.* Consistently perform leadership actions and maintain high standards. Show less

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  Jersey Mike's Subs

  Jan 2022 - May 2022

  Store Mit

  * Oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, merchandising, food cost/loss tracking, equipment maintenance, cash handling and brand compliance.* Lead by example in following all company directives, such as signing up Shore Point customers, engaging current rewards customers and ensuring the entire team follows suit on a daily basis to assist in growing loyalty base and retention.* Responsible for ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently, keeping them productive and cleaning/prepping during slow times.* Be self-motivated with superior leadership skills and execute systems and procedures with 100% integrity.* Have excellent communications skills utilizing emotional intelligence, conflict resolution, and self control while communicating with peers, team members, and owners.* Help set the stage for the "temperature" of the team. They foster an efficient workplace bridled with fun, energy, problem-solving, and assist team members to reach their own highest potential in their current position. Show less

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  Amazon

  Jun 2022 - now

  • Transportation Associate

    Jun 2023 - now

  • Learning Ambassador

    Jan 2023 - Jun 2023

  • Fulfillment Associate

    Jun 2022 - Jan 2023