Karen Barquero

Experience

• 

  Destiny Recordings

  Nov 2005 - Sept 2009

  Marketing Manager

  1. Managed press and media advertising for national and international concerts for an audience of 500-2000 people including the creation of sponsorship agreements, negotiation of contracts and terms and execution of the overall communication strategy. Community manager for company’s accounts and website. 2. Hired, coordinated and managed staff for every event based on every project’s needs and scope. 3. Negotiated artists’ contracts (terms and conditions), ensuring that they were compliant with current labor and immigration laws. These includes the coordination of work permits, visas, insurance policies and other regulations to ensure proper work conditions for artists. 4. Defined budget allocation and controlled expense for each event, including staff, band and local taxes payments. Show less

• 

  Bank of America

  May 2010 - Oct 2014

  1. Manager of the Learning and Leadership Development (L&LD) team in Costa Rica. Part of the Global Delivery Center of Expertise L&LD leadership team working in over 4 countries and reporting to a manager in an off-shoe location. 2. Member of the local HR strategic team. 3. Responsible of site’s overall on-boarding to company plan for new hires and internal transfers to different roles. Implemented a standardized Manager On-boarding program.4. In charge of communicating, guiding and supporting the local Pay for Performance cycle reviews based on the company global standards. 5. Designer and owner of Costa Rica’s Strategic Learning Plan including learning needs and gaps analysis, solutions design and implementation, vendor management, as well as sustainment, satisfaction and impact measurement for all leadership, professional and technical areas. Coordinated learning resources and budget. 6. Aligned Costa Rica´s site learning to Global Learning Organization standards. Changes include the creation of a LATAM learning platform, migration of all learning enrollment and tracking routines to company’s system, implementation of a LATAM Learning Dashboard showcasing all learning metrics and alignment of material creation guidelines and delivery to corporate audit standards. Show less 1. Provided consulting services and determined effective learning solutions to address knowledge and/or performance gaps. Responsible for prescribing, designing, and developing learning solutions. Scope of work was all employees in the Costa Rica operations. 2. Worked with Project Managers design and Development teams, Learning Managers and Subject Matter Experts in the Global Human Resources team to develop initial learning needs analysis for all employees, low level or high level design, detail design document and storyboard (web-based training) that lead to solutions that enable our clients to accelerate change, drive improved performance and make more effective decisions.3. Completed behavioral, technical and technology learning needs assessment with Senior Leaders to determine main learning needs of the site for the next year. This included the creation of the 2013 Learning Solutions for Mexico and Costa Rica, and accountability and management of Costa Rica 2013’s Strategic Learning Plan. 4. Assisted with the development of enterprise wide and LOB specific leadership development solutions and designed and executed local solutions’ implementation for managers including talent planning, individual development plans, on-boarding of mid-level and senior positions to company and new internal roles, feedback and capability assessments, career counseling and succession planning activities. 5. Supported the 2013 Pay for Performance cycle and Performance Reviews. Show less 1. Senior trainer for the Global Fraud Prevention group accounts in Costa Rica in charge of the local ramp-up and expansion of its debit and credit operations from 30 employees to over 350 employees including operations and support associates for the accounts. Coordinator of all instructors for the fraud group in Costa Rica including their selection process, on-boarding and training. 2. Responsible for the creation, implementation and facilitation of learning solutions of different levels of specializations for the fraud groups. Supported the more senior level associates and more complex business leadership solutions including manager on-boarding and local alignment to existing global department policies, procedures and best practices. Delivered New Hire training, up-skilling and refresher training that include the creation of curricula, and its content, coordination of class logistics and reporting and measuring of impact for all classes. 3. Responded to local and global operations management on associate issues related to performance improvement for the accounts. Evaluated, defined and implemented performance management measures to ensure all accounts metrics included in site’s overall performance were met and aligned to global standards. Worked with global Learning Project and Business Support teams to evaluate the success of learning solutions. Served as an on-site associate performance coach through consulting, coaching, monitoring and evaluating training and production results in the work environment. 4. Served as direct manager for groups of 10 to 25 people for over 15 months including payroll reporting, attendance keeping and site logistics coordination. Over 120 associates trained in 1 year for New Hire training, and over 200 associates trained in other sessions and workshops. Show less

  • Learning Consultant

    Nov 2013 - Oct 2014

  • Learning and Leadership Development Analyst

    Nov 2012 - Dec 2013

  • Instructor I

    May 2010 - Oct 2012
• 

  Citi

  Dec 2014 - now

  Lead a team of 28 HR Business Partners supporting all senior managers (VP and above) and their teams in Banking & International and Client organizations in Europe, UK, Canada, US and Latin-American. Managed a team of 106 HR Generalists located in Mexico City and Tampa, FL to provide HR support to over 2500 leaders and 51,000 employees in 20 countries including the US.

  • Director, HRBP Manager Europe, UK, Canada, US and LATAM for Banking & International and Client

    Jan 2024 - now

  • Director, HRPS LATAM Head

    Jan 2023 - Dec 2023

  • SVP, HRPS Mexico Head, HR Generalist Sr. Group Manager

    May 2022 - Dec 2022

  • SVP, HR Generalist Group Manager

    Oct 2019 - Apr 2022

  • VP, Service Delivery Ops -HR Shared Services

    Jan 2018 - Apr 2022

  • VP, Americas Learning Operations Manager

    Oct 2015 - Dec 2017

  • AVP, Learning Business Relationship Manager

    Dec 2014 - Sept 2015